Author Topic: Avast is not protecting my computer  (Read 15283 times)

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streim

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Avast is not protecting my computer
« on: December 13, 2012, 08:12:09 PM »
I have the paid Internet Security current version, and updates... however I am having some major issues with my firewall not responding to my settings.  Within the past 2 days, my PC has been sending/receiving information from multiple networks that Avast should not be allowing.  For example... a government organization in the UK (???), now today somewhere in the middle of the ocean without info about the IP address.  Someone please help me to restore my Avast to protect my system from any further "weird" stuff happening.
Thanks in advance. 

BTW, all this weird stuff started happening back the end of October.  I did go to bleepingcomputer.com for help because I didn't think it was an Avast issue.  After running several tests, the expert who helped me told me that Microsoft Security Essentials and Avast were conflicting with one another and to remove/uninstall one or the other.  He suggested getting rid of Avast, however I just paid another $30 for a years worth of protection, so I kept Avast and got rid of Microsoft.  Now I am wondering if I did the right thing.  I truly need help please

Offline Pondus

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Re: Avast is not protecting my computer
« Reply #1 on: December 13, 2012, 08:25:08 PM »
Quote
Within the past 2 days, my PC has been sending/receiving information from multiple networks that Avast should not be allowing.  For example... a government organization in the UK (), now today somewhere in the middle of the ocean without info about the IP address.
How do know this?
Explain your problem in more details...

streim

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Re: Avast is not protecting my computer
« Reply #2 on: December 13, 2012, 08:30:43 PM »
My CPU will run at about 95% for 30-40 seconds periods intermitently while I am online.  So, I checked my real time shields and my network connections were compounding as I looked at it... up into the thousands.  So, I just checked the last network connection and it had a strange IP address, so I used the network utility in the firewall section and did a trace.  Does that help? 

Offline Pondus

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Re: Avast is not protecting my computer
« Reply #3 on: December 13, 2012, 08:36:59 PM »
See the guide here.  http://forum.avast.com/index.php?topic=53253.0 ..scroll down to OTL
Follow instructions and attach the diagnostic logs

A malware expert have been notified and will have a look...




streim

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Re: Avast is not protecting my computer
« Reply #4 on: December 13, 2012, 08:43:59 PM »
Ok will do and thank you so very much!!

streim

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Re: Avast is not protecting my computer
« Reply #5 on: December 13, 2012, 09:09:57 PM »
Here are the OTL logs and the mswMBR log.  I will send the rest as I do them.  Thank you!

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #6 on: December 13, 2012, 09:10:31 PM »
Monitoring

streim

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Re: Avast is not protecting my computer
« Reply #7 on: December 13, 2012, 09:12:19 PM »
Here is the OTL log.  Sorry I will have to send them one at a time.  Hope that's ok.

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #8 on: December 13, 2012, 09:17:56 PM »
Could you attach the extras as well please as that will show me network connections

streim

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Re: Avast is not protecting my computer
« Reply #9 on: December 13, 2012, 09:21:53 PM »
Extras

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #10 on: December 13, 2012, 09:29:04 PM »
Do you have the link for the thread at bleeping so that I can see what he did

streim

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Re: Avast is not protecting my computer
« Reply #11 on: December 13, 2012, 09:36:48 PM »
No one from bleeping has responded to my query yet.  Haven't received and help from them, and I posted yesterday.  All they did was move it from the general forum to the "virus..infection..." forum list.
Here's the link to my request for help.  http://www.bleepingcomputer.com/forums/topic478237.html

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #12 on: December 13, 2012, 09:46:11 PM »
OK lets look with a slightly different tool, at the moment I am trying to locate the problem area

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

streim

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Re: Avast is not protecting my computer
« Reply #13 on: December 13, 2012, 09:50:59 PM »
Ok.  I already have MiniToolBox on my PC.  I will run and attach for you.  Thank you for being so very patient.

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #14 on: December 13, 2012, 09:55:56 PM »
Not a problem as I like mysteries