Author Topic: Avast! causing "Black Screen with working mouse pointer" in Windows 8 Pro 32 Bit  (Read 12926 times)

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Ravigurram

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Hi all ,
  I have upgraded my PC from Windows XP Professional service pack 3  to Windows 8 Pro 32 bit .  I have installed " avast! free antivirus 7.0.1474 " and also updated its virus definitions . When I restarted the PC  , avast! stops Windows 8 from booting . After the user login page , a  " Black Screen with working mouse pointer " appears . Nothing appears more than this . Uninstalling avast! in safe mode and restarting again boots up Windows 8 in normal mode without any problem . I have been using for more than 2 years and never had a problem with avast! . Now avast! is troubling me . Does any one of you have a fix for this problem so that avast! can be used without any problem in windows 8 ??
Please help me out .
Thank you .

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- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Avast since 2 years . No I am not using any other Antivirus

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Did you disable Windows Defender (MSE)..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Yeah I have disabled Windows Defender and its services and tried installing avast . But same thing happens . :(

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1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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I have tried the above reply but it happened again .... Uninstalled avast! in safe mode and rebooted PC

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Try to install without Network-Shield and Behaviour-Shield.
Does it work..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Yeah trying without Behaviour Shield helped me . Thank you . So , is Behaviour shield causing the trouble in Windows 8 ??

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1. Yeah trying without Behaviour Shield helped me . Thank you .
2. So , is Behaviour shield causing the trouble in Windows 8 ??

1. You're welcome.
2. It seems on your system it does. Are you sure that no other security related software is installed..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Yeah I have even disabled Windows Defender . Is there a way to find out if there is any other software installed on my pc ??

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1. Yeah I have even disabled Windows Defender .
2. Is there a way to find out if there is any other software installed on my pc ??

1. Well, you've to disable it under W8, as it's a full AV now.
2. You could post an OTL log. (http://forum.avast.com/index.php?topic=53253.0)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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I didn't get you . What should I do in knowing about if other AV are installed . Could you please elaborate ??

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I didn't get you . What should I do in knowing about if other AV are installed . Could you please elaborate ??

Post an OTL log. Follow my link for instructions how to do that.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Ravigurram

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Here is the OTL log of my PC