stolen phone sim card change and number text

[trustonlyone]

How can I still send remote commands to my stolen phone with new sim card and new number. Thanks in advance

[Asyn]

How can I still send remote commands to my stolen phone with new sim card and new number. Thanks in advance

Send the commands to the new number.

[trustonlyone]

You are awesome! Thank you

[Asyn]

You're welcome.

[trustonlyone]

One more question please will I receive a SMS letting me know command went through

[Asyn]

Guide: http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
FAQ: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034

[trustonlyone]

Well I read it and sent commands in but did not receive any SMS after sending commands so I don't know.

[binhvirile]

Well I read it and sent commands in but did not receive any SMS after sending commands so I don't know.

First, kindly check your commands to make sure it is correct.
The issue may be caused by the SIM Card network connection,it may take longer to response.

[trustonlyone]

thank you i checked the commands and everything was typed up correctly could it have locked when the person put in the new sim card. And i cannot access the phone anymore?

[binhvirile]

If your SIM Card is replaced with a new one, avast! AntiTheft will automatically send an SMS to your friend's number(s) from this new phone number. In this case, kindly send SMS Commands to this new phone number to remote control your stolen phone.
If you want to lock the phone automatically when SIM Card replaced, change AntiTheft behavior (Main menu>AntiTheft>advanced settings>Protection behavior) and then check "Lock phone".
 

[trustonlyone]

Thanks maybe I have forgotten the password. Hopefully I did choose lock phone I don't know...but I gave new phone number to police but they don't seem interested.Hopefully phone is blacklisted but I desperately need the phone for health emergency... just sucks but I thank everyone for your help

[binhvirile]

Well, I don't know what exactly the problem is. Do you mean you lost your phone and you still unable to find it now?

[trustonlyone]

I'm sorry yes my phone was stolen and I've been trying to track it. But the sim is locked now and I'm depending on avast to help but I'm not able to connect. I have received the text that the sim card has been changed and i received the new phone number. But i haven't been able to see anything else.

[reinhardholzner]

you can also use SMS commands to contact the phone.

[trustonlyone]

yes I've tried but maybe i'm using the wrong password. But now I'm willing to just keep trying and sending whatever command with different password. Because i'm not winning at all lol.