Author Topic: AEA Console (8.0.361) Crashing  (Read 5663 times)

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VCW

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AEA Console (8.0.361) Crashing
« on: October 23, 2013, 11:22:29 PM »
The avast! Enterprise Admin console seems to crash every time I open it and gets the following error. If I reboot the server it seems to open the first time, but then continues to crash. Any ideas?

Faulting application name: adnmConsole.exe, version: 7.0.361.377, time stamp: 0x524e8810
Faulting module name: mlang.dll, version: 6.1.7600.16385, time stamp: 0x4a5bda21
Exception code: 0xc0000005
Fault offset: 0x00001a2d
Faulting process id: 0x11d0
Faulting application start time: 0x01ced0304e16f06c
Faulting application path: C:\Program Files\AVAST Software\Enterprise Administration\adnmConsole.exe
Faulting module path: C:\Windows\system32\mlang.dll
Report Id: 8e0d1071-3c23-11e3-b4c1-000c291c9e49

VCW

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Re: AEA Console (8.0.361) Crashing
« Reply #1 on: October 28, 2013, 10:04:56 PM »
Anybody?

MarKvi

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Re: AEA Console (8.0.361) Crashing
« Reply #2 on: October 31, 2013, 08:55:55 AM »
Hi

I have to change my point of view on this issue - could you please send us setup.log file?
« Last Edit: October 31, 2013, 09:00:46 AM by MarKvi »

VCW

  • Guest
Re: AEA Console (8.0.361) Crashing
« Reply #3 on: October 31, 2013, 05:44:49 PM »
The setup.log file in this folder C:\ProgramData\AVAST Software\Avast\log ? If so, the file is over 1MB so I'm unable to attach it.

Offline Asyn

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Re: AEA Console (8.0.361) Crashing
« Reply #4 on: October 31, 2013, 05:54:19 PM »
The setup.log file in this folder C:\ProgramData\AVAST Software\Avast\log ? If so, the file is over 1MB so I'm unable to attach it.

Upload it here: ftp://ftp.avast.com/incoming/
Choose an unique name and post it here.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

VCW

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Re: AEA Console (8.0.361) Crashing
« Reply #5 on: October 31, 2013, 06:26:42 PM »
Uploaded as Paragus-Setup.log

VCW

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Re: AEA Console (8.0.361) Crashing
« Reply #6 on: November 05, 2013, 03:06:25 PM »
Anything in the logs to indicate what the problem may be?

Offline Avosec-UK

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Re: AEA Console (8.0.361) Crashing
« Reply #7 on: November 05, 2013, 03:11:04 PM »
Try to register the module with: regsvr32 mlang.dll /s

VCW

  • Guest
Re: AEA Console (8.0.361) Crashing
« Reply #8 on: November 05, 2013, 04:08:58 PM »
It worked the first time after rebooting. After closing the console and going back in it crashed immediately.

bettinocraxi

  • Guest
Re: AEA Console (8.0.361) Crashing
« Reply #9 on: November 06, 2013, 11:19:56 AM »
Thanks for sharing own good ideas.

VCW

  • Guest
Re: AEA Console (8.0.361) Crashing
« Reply #10 on: November 08, 2013, 05:20:42 PM »
After a lot of testing I found that disabling the avast! EPSP Behavior Shield (which is installed on the server running our AEA console) allows the console to open without crashing. Tried uninstalling/reinstalling avast! EPSP, but that did not fix the problem.