Author Topic: Avast is not protecting my computer  (Read 15219 times)

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streim

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Re: Avast is not protecting my computer
« Reply #30 on: December 15, 2012, 06:17:03 AM »
Could you just copy and past the last 10 lines where it shows MBR data and unsigned files

Here's the last 10 lines or so, someone from bleeping told me where to find the Wordpad version.  However, when he had me run it, I wasn't asked to click the box for 'verify digital signatures'. 
Also I am resending you the aswMBR because it shows an infection but neither Pondus or Essexboy picked up on it.

Thanks!

TDSSKiller:

16:46:01.0171 4068  ============================================================
16:46:01.0171 4068  Scan finished
16:46:01.0171 4068  ============================================================
16:46:01.0296 3880  Detected object count: 8
16:46:01.0296 3880  Actual detected object count: 8
16:47:40.0375 3880  ATI Smart ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0375 3880  ATI Smart ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0375 3880  hpqcxs08 ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0375 3880  hpqcxs08 ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0375 3880  hpqddsvc ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0375 3880  hpqddsvc ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0390 3880  MASPINT ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0390 3880  MASPINT ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0390 3880  Net Driver HPZ12 ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0390 3880  Net Driver HPZ12 ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0390 3880  NTSIM ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0390 3880  NTSIM ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0406 3880  Pml Driver HPZ12 ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0406 3880  Pml Driver HPZ12 ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:47:40.0406 3880  SoundMAX Agent Service (default) ( UnsignedFile.Multi.Generic ) - skipped by user
16:47:40.0406 3880  SoundMAX Agent Service (default) ( UnsignedFile.Multi.Generic ) - User select action: Skip
16:52:27.0859 2836  Deinitialize success

streim

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Re: Avast is not protecting my computer
« Reply #31 on: December 15, 2012, 06:18:24 AM »
aswMBR attachment

streim

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Re: Avast is not protecting my computer
« Reply #32 on: December 15, 2012, 06:34:49 AM »
Now I have another issue.  Avast will not allow me to click the box to run my browser sand-boxed AND it does not respond when I ask for a boot time scan.  I am beginning to think my best bet is to completely unistall and do a complete new install.
I even tried to do a system restore, I had a good restore point... but it failed.
I can go online and do whatever I want, but all these networks running through my PC are eventually going to cause a MAJOR issue.
If you looked at the aswMBR test results and saw the infected file, how do I get rid of it??

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #33 on: December 15, 2012, 12:41:58 PM »
The infected file is a part of combofix  but we can remove that when we run the OTL cleanup


Lets reinstall Avast

Download aswClear to your Desktop.
Download the correct version of Avast 
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Disconnect from the net
Uninstall Avast via control panel

  • Boot to Safe Mode.
    • Restart the computer.
    • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
    • Use the arrow keys to select the Safe mode with Networking menu item
    • Press Enter.
  • Run aswClear
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.

  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
----------

streim

  • Guest
Re: Avast is not protecting my computer
« Reply #34 on: December 15, 2012, 08:45:53 PM »
Followed your instructions.  ISSUE:  I am unable to update the virus definitions.  They are the definitions from October 31.  HELP!!
I am using sage mode with networking at this time hoping my Windows firewall keeps me ok.
Thanking you for your continued help

Offline Asyn

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Re: Avast is not protecting my computer
« Reply #35 on: December 15, 2012, 08:52:02 PM »
ISSUE:  I am unable to update the virus definitions.

1. Set avast! to: Direct Connection (No Proxy)
2. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #36 on: December 15, 2012, 09:11:58 PM »
If need be download the latest definitions from here, this may repair the blockage   http://www.avast.com/download-update

streim

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Re: Avast is not protecting my computer
« Reply #37 on: December 15, 2012, 11:12:39 PM »
I downloaded the repair and used it.  Now my updates are current.  I thank you so much for your much needed help and your patience.
Have a Merry Christmas
Streim

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #38 on: December 16, 2012, 12:24:44 AM »
Let us know if the next update functions correctly

streim

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Re: Avast is not protecting my computer
« Reply #39 on: December 18, 2012, 09:06:03 PM »
:) Yes the updates are functioning correctly.  I have been having some slow issues with boot up and online, but I ran a CCleaner (newest version) and so far so good.  Again thank you to all of you for your help.
Just one more thing... if you lived close by I'd give some of my Christmas goodies I've been baking... ;)
Streim

Offline essexboy

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Re: Avast is not protecting my computer
« Reply #40 on: December 18, 2012, 09:06:44 PM »
Me cookie monster  ;D