Other > Viruses and worms

need some help please

<< < (5/5)

essexboy:
You are now showing three antivirus programmes .. McAfee, Avast and AdAware

How is the computer behaving 

wio:
wold office lost again. at least browser is working.

Adaware gone, macaffe need to go2

asw is running now

and what are those?
blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_1\
coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_1\
pjkljhegncpnkpknbcohdijeoejaedia\7_1\
 

essexboy:
Those are Chrome folders which is why it is so difficult to determine what is bad in there as they are random

Have you patched your user32.dll file ?

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

 



[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
[/list]

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

wio:
meantime duble power-on stoped
word office still off
Combo marked Avast for delete
log atached

essexboy:
OK lets replace the user32

1. Close any open browsers.
 
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. 
 
3. Open notepad and copy/paste the text in the quotebox below into it:
 

--- Quote ---
FCopy::
c:\windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_cd0ec264ceb014a3\user32.dll|c:\windows\System32\user32.dll
 

--- End quote ---

 
Save this as CFScript.txt, in the same location as ComboFix.exe
 
 
 
 
Refering to the picture above, drag CFScript into ComboFix.exe
 
When finished, it will produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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