Author Topic: Problem downloading updates  (Read 4297 times)

0 Members and 1 Guest are viewing this topic.

camrambler

  • Guest
Problem downloading updates
« on: February 17, 2005, 07:38:04 PM »
My Win 98 connects to DSL through a router/modem and I am tying to use Avast home.  When  I start the machine Avast tries to update I get a message: "An error has occurred while attempting to update"  I then click for more info. and get the message: "Cannot connect to download5.avast.com (unknown80)"  The registration key appears to be correct.  Any suggestions?

lee16

  • Guest
Re: Problem downloading updates
« Reply #1 on: February 17, 2005, 07:41:02 PM »
Hi camrambler,

First of all, can you update Avast manually?

--lee

camrambler

  • Guest
Re: Problem downloading updates
« Reply #2 on: February 17, 2005, 07:53:35 PM »
No, I get a series of messages "Error Cannot connect to server"
Camrambler

lee16

  • Guest
Re: Problem downloading updates
« Reply #3 on: February 17, 2005, 07:54:36 PM »
Have you got any firewalls on your system that could be blocking avast?

--lee

camrambler

  • Guest
Re: Problem downloading updates
« Reply #4 on: February 17, 2005, 08:25:19 PM »
There must have been a problem with the firewall, I updated zone alarm and made sure the Avast update was allowed and the update went fine.
Thanks

lee16

  • Guest
Re: Problem downloading updates
« Reply #5 on: February 17, 2005, 08:36:32 PM »
So your problem is solved?

--lee

cloudiax

  • Guest
Re: Problem downloading updates
« Reply #6 on: February 18, 2005, 09:30:25 AM »
i encountered this problem

it says:

An error has occurred while attempting to update!

Click here for more information...

i clicked it and it says:

Information about current update:
Last encountered error: Cannot connect to download10.avast.com (207.44.182.35:80).

Total time: 9:07

currently, I'm also using the ZoneAlarm firewall.
i tried to disable it while it updates but still no help.
i did tried to update manually and it works but still this error kept surfacing.

cloudiax

  • Guest
Re: Problem downloading updates
« Reply #7 on: February 18, 2005, 09:37:37 AM »
ok...i've solve the problem myself...after reading thru all the helps here...its my proxy problem...