Author Topic: Problems upgrading from free to pro  (Read 2759 times)

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houndgrrrl

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Problems upgrading from free to pro
« on: January 03, 2013, 12:19:06 PM »
A couple of weeks ago, I purchased one year, one computer upgrade. I saved the license file, and when I try to enter it, all I get is a white screen, my computer hangs up, and I have to manually reboot my computer. I have tried uninstalling Avast through my control panel, but am not able to. Please help, thank you.

Offline DavidR

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Re: Problems upgrading from free to pro
« Reply #1 on: January 03, 2013, 01:55:14 PM »
It would probably be best to do a clean install of avast Pro.
- Download the latest version of avast Pro, 7.0.1474 http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
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houndgrrrl

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Re: Problems upgrading from free to pro
« Reply #2 on: January 03, 2013, 04:01:37 PM »
I am so embarassed by my next question, but how do I get to safe mode? I have XP. Again, thanks.

Offline bob3160

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Re: Problems upgrading from free to pro
« Reply #3 on: January 03, 2013, 04:07:53 PM »
I am so embarassed by my next question, but how do I get to safe mode? I have XP. Again, thanks.
This should help you:
http://www.computerhope.com/issues/chsafe.htm#02


If you didn't ask, that would be embarrassing.  :)
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houndgrrrl

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Re: Problems upgrading from free to pro
« Reply #4 on: January 04, 2013, 01:21:35 AM »
Thank you both for all your help! I am up and running!

Offline DavidR

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Re: Problems upgrading from free to pro
« Reply #5 on: January 04, 2013, 12:02:17 PM »
No problem, glad we could help.

Welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: Problems upgrading from free to pro
« Reply #6 on: January 04, 2013, 04:21:38 PM »
Thank you both for all your help! I am up and running!
That's always nice to hear.  :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet