Author Topic: new Avast PRO license will not activate  (Read 2635 times)

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pocaloca30

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new Avast PRO license will not activate
« on: January 08, 2013, 04:58:28 PM »
I just renewed my license and I can't activate it. The expiration date after "activation" is the same as on my old license. I phoned "technical support" and what I got was a sales pitch to buy a "cleanout " of my computer for $99.95.

I note that the payment agent is new. I did not have any problem last year.

Offline DJBone

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Re: new Avast PRO license will not activate
« Reply #1 on: January 08, 2013, 05:36:18 PM »
Please contact sales @ avast.com

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Offline Pondus

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Re: new Avast PRO license will not activate
« Reply #2 on: January 08, 2013, 05:38:00 PM »
try clicking the sales support button   http://www.avast.com/contacts

Offline schmidthouse

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Re: new Avast PRO license will not activate
« Reply #3 on: January 08, 2013, 05:43:00 PM »
Don't pay anybody for phone support. There are many excellent alternatives in Free Tech service and more importantly, here on the forum.  ;)8)

pocaloca30

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Re: new Avast PRO license will not activate
« Reply #4 on: January 08, 2013, 09:23:23 PM »
I just spoke to Nexway customer service (the payment agent) and it seems that I bought a 1 year extension of Avast! Internet Security, not Avast! Pro anti virus. That's why the license that was downloaded would not activate.

They're going to issue a credit to my credit card account and I'll try to be more careful when re-ordering.

 :'(