Author Topic: Avast crashing my system  (Read 10510 times)

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Offline First John

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Avast crashing my system
« on: February 18, 2005, 11:02:07 PM »
HIi: I had this appended to somone else's thread, & thought it might
be better if I started another thread specific to this problem.

I am back using avast again, V4.5 (very recently downloaded).

3 times today my system crashed.  I was using QuickPar to repair a large download.
& at the same time I was moving some small files from a DVDrom to my hardrive.

I went to the watercloset, came back, & MS was doing a repair scan of my HD.

I let things reboot, & started over with the Quickpar repair & the file moving,
piucked up my book, found my place where I left off, & boom, down she goes,
reboot, longer repair time.  And again the third time, downloading files, & doing
a Quickpar repair.

From past observations, if this happens 2 more times I am dead in the water.
Please let me know what log files you need, & how to configure Avast 4 home to
produce those logs.

I am running a gigabyte MB with an athlonn 2400 all software updates.
768 meg of ram (3*256 meg, all tested fine) no memory shortage by my
memory monitor.

Thanks

First John

a quick follow up, i scanned everything using spybot, & nothing seems to be lurking.
I just had another crash, copying files from a dvdrom, nothing else happening that I
have started.  I grabbed a folder with 700 or so folders, 4-10 files in each.  It ran for
roughly 200 of the folders, then crashed.

Could there be too much activity & Avast simply shuts everything down?

I will try closing my firewall & disabling avast & see where that goes.

Just got back from shutting off my firewall, & disabling Avast.
The dvd copied flawlessly,  no hiccups, nothing.  Then when I
went to enable Avast I got a error from windows explorer that
there was a corrupled message in Avast & windows explorer
crashed.

Any suggerstions would be nice?


First John




 
 
 

Offline pk

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Re: Avast crashing my system
« Reply #1 on: February 18, 2005, 11:45:24 PM »
Hello John,
please look at \program files\alwil software\avast4\data\log directory for unp* files - are there any from time when your crash has occured ? Or was that blue-screen crash ? If yes, look at \windows\minidump folder. Thanks.

Offline First John

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Re: Avast crashing my system
« Reply #2 on: February 19, 2005, 02:28:33 AM »
Please, with what do I open the mini dump files?


First John

Offline Eddy

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Re: Avast crashing my system
« Reply #3 on: February 19, 2005, 11:14:51 AM »
You don't have to open them, just tell pk if there are any of such files and if so if one (or more) are dated/timed at the same time of the crashes.
« Last Edit: February 19, 2005, 11:24:10 AM by Eddy »

Offline pk

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Re: Avast crashing my system
« Reply #4 on: February 19, 2005, 11:20:32 AM »
FirstJohn: as Eddy said, if they're dated at time where your computer could crash, send me them on my email. Thanks.
« Last Edit: April 15, 2006, 01:32:01 PM by pk »

Offline First John

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Re: Avast crashing my system
« Reply #5 on: February 19, 2005, 03:59:51 PM »
Ok! I just forwarded 3 files via email...............

Thanks
John

Offline pk

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Re: Avast crashing my system
« Reply #6 on: February 19, 2005, 04:37:42 PM »
Thanks for minidumps - but it looks like hardware (memory ?) problem (e.g. one crash appeared when system wanted to free memory) - time among those 3 crashes was quite little (20hours) - every one on different place, did you do a hardware changes ?

Offline Vlk

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Re: Avast crashing my system
« Reply #7 on: February 19, 2005, 04:38:16 PM »
pk, can you get me the dumps, too?
If at first you don't succeed, then skydiving's not for you.

Offline First John

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Re: Avast crashing my system
« Reply #8 on: February 19, 2005, 09:57:54 PM »
no hardware changes, & I'm running a small memory monitor,
it shows me running with 300 - 400 meg free, even just before
the crashing...

If it looks like a bad Simm/Dimm, I'll start removing them 1 at a time.
until the bad one shows up...

First John.

Offline Vlk

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Re: Avast crashing my system
« Reply #9 on: February 19, 2005, 10:01:54 PM »
That would definitely be helpful. :)
I'd LOVE to know if this really is a hardware problem or not.
If at first you don't succeed, then skydiving's not for you.

Offline pk

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Re: Avast crashing my system
« Reply #10 on: February 19, 2005, 10:05:14 PM »
how do you dare to doubt ? :D

Offline Vlk

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Re: Avast crashing my system
« Reply #11 on: February 19, 2005, 10:07:00 PM »
Because the 2nd minidump is the crash I've been chasing for YEARS - the aswMon2!DestroyPathHashEntries one.
I'd love to have confirmed that those crashes are indeed caused by faulty RAM (or other hw problem)...
If at first you don't succeed, then skydiving's not for you.

Offline pk

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Re: Avast crashing my system
« Reply #12 on: February 19, 2005, 10:14:27 PM »
That function is called every 10mins, the calling in 2nd minidump was the first one after reboot - ok, it may not mean anything, but how do you explain 1st and 3rd dump - different places/in memory fncs; i dont think he was a victim of your famous mysterious bug ;). We'll see.

Offline First John

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Re: Avast crashing my system
« Reply #13 on: February 20, 2005, 01:59:20 AM »
The difficult we do immediately, the impossible takes a little bit longer    ;D


I'm working night shift tonight, & will be brain dead for a day or 2.
However I will also start swappoing out ram.  I will pull out all the
ram from this machine & put in the 512K from my other unit & see
how that goes,  if there is no problems, I will add in another 256
at random & see what happens.

Meanwhile, one of my workmates is experiencing the start of what I
am going through, his problems on a brand new HP notebook.

First John


Offline Eddy

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Re: Avast crashing my system
« Reply #14 on: February 20, 2005, 03:24:59 AM »
There is a util which may be helpfull to you to test the mem
Memtest86