Power the computer off and then on.... Are you able to get to windows ?
If not do you have a USB drive ?
Download
Peazip to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly
Download the following files to the desktop .. Right click the links and select save as...then select desktop
Iso2disc OTLPE_standard Right click OTLPE on your desktop and select ..Open as archive
Select OTLPE standard
Click Extract, ensure that desktop is selected
Insert the USB stick Then run ISO2disc
Select the ISO file on the desktop, select Burn to USB Flash Drive .
Press Start Burn
Once it has completed then boot from the USB
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions
Here- Your system should now display a Reatogo desktop.
- Double-click on the OTLPE icon.
- Select the Windows folder of the infected drive if it asks for a location
- When asked "Do you wish to load the remote registry", select Yes
- When asked "Do you wish to load remote user profile(s) for scanning", select Yes
- Ensure the box "Automatically Load All Remaining Users" is checked and press OK
- OTL should now start.
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\OTL.txt
- Copy this file to your USB drive if you do not have internet connection on this system.
- Right click the file and select send to : select the USB drive.
- Confirm that it has copied to the USB drive by selecting it
- You can backup any files that you wish from this OS
- Please post the contents of the C:\OTL.txt file in your reply.