Author Topic: Uninstall avast.. i tried everything!!!  (Read 16362 times)

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Offline hal7

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Uninstall avast.. i tried everything!!!
« on: January 20, 2013, 07:35:28 PM »
Hey there,

I had avast free. For some reason it stopped working so I want to uninstall it and install avast again, but I am busy with this process about 2 hours :S I am about to freak out!

I have downloaded aswclear.exe and tried to work it in safe mode! i am in safe mode now! but it still says disable self protection mode or go in safe mode which is the thing I am doing now but both don't work! I have downloaded another program to delete avast, it doesn't work anyway!

I have used avast about 6-7 years and never got problem till now but this one is really annoying! can anyone please help me?

Offline DavidR

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Re: Uninstall avast.. i tried everything!!!
« Reply #1 on: January 20, 2013, 07:38:16 PM »
Are you really sure you are in safe mode as avast doesn't run in safe mode, so there would be no self-defence module running either ?

What happened when you tried to uninstall from the regular windows add remove programs/programs and features ?
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Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #2 on: January 20, 2013, 07:45:57 PM »
On my screen it writes safe mode just above Windows start button.

I opened my laptop and It wrote your pc is not safe... so I checked and saw that avast wasn't working.. I tried to update, fix and start avast.. none of them worked. After i searched online a bit I decided to uninstall avast and again install.. then it all began! I got error.. I don't remember it good but sort of "uninstalling process couldn't be completed" or something.. then i tried all the thing I wrote above. Still same result...I can't install it I can't delete it...

Offline schmidthouse

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Re: Uninstall avast.. i tried everything!!!
« Reply #3 on: January 20, 2013, 08:16:26 PM »
On my screen it writes safe mode just above Windows start button.

I opened my laptop and It wrote your pc is not safe... so I checked and saw that avast wasn't working.. I tried to update, fix and start avast.. none of them worked. After i searched online a bit I decided to uninstall avast and again install.. then it all began! I got error.. I don't remember it good but sort of "uninstalling process couldn't be completed" or something.. then i tried all the thing I wrote above. Still same result...I can't install it I can't delete it...

I have to agree with DavidR as to whether you are actually getting into 'Safemode'.
What operating system are you running: XP, Vista,Win7 or Win8?
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Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #4 on: January 20, 2013, 08:16:44 PM »
why is it so difficult anyway...? any solution?

windows vista

by the way while restarting i press f8 and i get lots of safe mode options does it matter which one i select? because if i select only safe mode one then my pc keeps restarting instead of opening in safe mode?
« Last Edit: January 20, 2013, 08:19:50 PM by hal7 »

Offline Lisandro

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Re: Uninstall avast.. i tried everything!!!
« Reply #5 on: January 20, 2013, 08:19:14 PM »
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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Offline schmidthouse

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Re: Uninstall avast.. i tried everything!!!
« Reply #6 on: January 20, 2013, 08:22:45 PM »
Hi  Tech
Just about to instruct the same ;) :)
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Offline schmidthouse

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Re: Uninstall avast.. i tried everything!!!
« Reply #7 on: January 20, 2013, 08:26:54 PM »
why is it so difficult anyway...? any solution?

windows vista

by the way while restarting i press f8 and i get lots of safe mode options does it matter which one i select? because if i select only safe mode one then my pc keeps restarting instead of opening in safe mode?

Mmmm. ???
You can chose "Safemode" or "Safemode with Networking" usually the top 2 choices.
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
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*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline mchain

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Re: Uninstall avast.. i tried everything!!!
« Reply #8 on: January 20, 2013, 08:33:58 PM »
See below for Vista Safe Mode choices: 

why is it so difficult anyway...? any solution?

windows vista

by the way while restarting i press f8 and i get lots of safe mode options does it matter which one i select? because if i select only safe mode one then my pc keeps restarting instead of opening in safe mode?
« Last Edit: January 20, 2013, 08:37:35 PM by mchain »
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.8.2432 (build 20.8.5684.604) UI version 1.0.575.

Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #9 on: January 20, 2013, 08:35:19 PM »
Oke, what i did:

-restart
-f8 and i get safe mode list
-"like i tried before" click safe mode
-my pc restarts before loading windows "keeps restarting"
-eventually click on Directory Services Restore Mode
-Windows is loaded
-I see on the corners of screen safe mode and interface is totally different "I think I am in safe mode"
-aswclear.exe click
-error: The avast! self protection module is anabled. For this reason, the operation cannot be completed.

To complete the operation, either run this profram from Windows Safe Mode "I think I am in now", or disable the avast! selft protection (visa Settings -> Troubleshooting page).

-Because I think I am in safe mode I try to find Troublesooting page..

-Right Click on avast icon disable everything..

-still nothing....:S


Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #10 on: January 20, 2013, 08:39:04 PM »
I have just tried "Safemode with Networking" too. It keeps restarting... :S:S:S



Is there any other way to disable that self protection mode?
« Last Edit: January 20, 2013, 08:41:05 PM by hal7 »

Offline schmidthouse

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Re: Uninstall avast.. i tried everything!!!
« Reply #11 on: January 20, 2013, 09:06:18 PM »
I have just tried "Safemode with Networking" too. It keeps restarting... :S:S:S



Is there any other way to disable that self protection mode?

Go into Avast 'Settings' then 'Troubleshooting' and UNCHECK "Enable Avast Self protect Module" as shown in Screenshot.
« Last Edit: January 20, 2013, 09:10:00 PM by schmidthouse »
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Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #12 on: January 20, 2013, 09:15:13 PM »
God! I thought I had it disabled but i see its still checked...however I am now trying to make it unchecked.. I can't uncheck it... this must be joke or sth...

Guys sorry I am taking your time but mine too... 

Offline schmidthouse

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Re: Uninstall avast.. i tried everything!!!
« Reply #13 on: January 20, 2013, 09:20:17 PM »
God! I thought I had it disabled but i see its still checked...however I am now trying to make it unchecked.. I can't uncheck it... this must be joke or sth...

Guys sorry I am taking your time but mine too...

Well I'm not sure what to think.
I have not seen this issue before.
We'll have to wait and see if anyone else has run into this and what resloved it. :-\

You can't get into safemode
You can't disable/uncheck Avast self protection module
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline hal7

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Re: Uninstall avast.. i tried everything!!!
« Reply #14 on: January 20, 2013, 09:24:10 PM »
God! I thought I had it disabled but i see its still checked...however I am now trying to make it unchecked.. I can't uncheck it... this must be joke or sth...

Guys sorry I am taking your time but mine too...

Well I'm not sure what to think.
I have not seen this issue before.
We'll have to wait and see if anyone else has run into this and what resloved it. :-\

You can't get into safemode
You can't disable/uncheck Avast self protection module


can it be because of a virus maybe?If so what should i do?