Uninstall avast.. i tried everything!!!

[schmidthouse]

It does not work! I am tired of it. I will try another antivirus program.

thnx!

Hi Hal7:
It's unfortunate and quite confusing as to the issues you are having trying to uninstall your Avast product.
Essexboy is widely experienced at solving these kinds of issues and if you followed his instruction to the letter then all should be fine.
However as you have stated, you still seem unable to uninstall your Avast
The reality is, if you have not uninstalled Avast and you install another Anti Virus program you could/will end up with more problems then you appear to be experiencing at this point.
I would suggest you continue to work with Essexboy slowly and calmly until he can pinpoint just what the problem is.
Just a suggestion.

[hal7]

I did everything just as you guys said and i tried one more time!

But I need to use my computer!! So I thought I could use norton for a time.. I downloaded yesterday and now pc restarted itself after a blue screen.. and now norton antivirus program says "You disabled antivirus program...." There's a virus or someone playing with me or something what?  I did everything what you told me to do what do I have to do...? I am not Happy..

[essexboy]

We need to determine what the virus is first ..  We can do a quick rootkit scan or we could use an AV scan outside of windows

Download the GMER Rootkit Scanner. to your Desktop, it will be a randomly named .exe file .
 
Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
 
Double-click the file you downloaded. The program will begin to run.
 

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised!
 
If possible rootkit activity is found, you will be asked if you would like to perform a full scan.

• Click NO
  
• In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure the Show all box is un-checked.
  
• Now click the Scan button.

Once the scan is complete, you may receive another notice about rootkit activity.

• Click OK.
• GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt" 
  
• Save it where you can easily find it, such as your desktop.

Post the contents of GMER.txt in your next reply.

[hal7]

I have done it. GMER.txt is attached.

[essexboy]

I can see Norton on there but no sign of a rootkit or anything, definitely something unusual happening here

I will have a rummage around to see what I can find out

[hal7]

I was desperate so I downloaded norton:) I have really no idea what's going on! I hope you will be able to help me! ..

Thnx!

[essexboy]

I will use a different AV to determine what the problem is..  The most important part is the analysis zip file.  That cannot be posted on the forum so will need to be either put in dropbox or uploaded to a file sharing site

Download AVPTool from Here to your desktop
 
Run the programme you have just downloaded to your desktop ( it will be randomly named )
 
First we will run a virus scan
On the first tab select all elements down to Computer and then select start scan 
Once it has finished select report and post that.


 
Do not close AVPTool or it will self uninstall, if it does uninstall - - then just rerun the setup file on your desktop
 
Now an analysis scan
Select the Manual Disinfection tab 
Press the Gather System Information button 
Once done Open the last report saved folder  then attach the zip file to your next post zip 
The file is located at C:\Users\your name\Desktop\Virus Removal Tool\setup_9.0.0.722_05.01.2011_20-34\LOG\avptool_sysinfo.zip
 

[hal7]

But I got a not deleted avast, norton and now again another program.. I am concerned about my harddisk...

[essexboy]

This programme will not install and it will ignore the other antivirus programmes

[hal7]

I ve selected the options you ve showed an scanning finish time: "in 6 hours" it says. What do you say?

[essexboy]

You can skip direct to the analysis partition if you wish

[hal7]

It s attached I had to change it to log.txt

[essexboy]

It is the HTML file that I require could you upload that please

[hal7]

Oke..

[essexboy]

There is nothing in there that shows why Norton will not run and Avast not uninstall.  I will have a hunt around for further information