I catn recover my files from the trunk

[juancaos]

I can not recover my files from the trunk, I have desactivated all the shields, and when I try to recover the files. only direct accesses are shown, but not the folders. who can help me???

[Pondus]

avast does not send folders to quarantine, but files.....when you restore it will be sendt back to orginal location unless you specify a different folder to restore it to. a copy of the file will remain in chest just in case something goes wrong


avast! 7.x: Using the Virus Chest
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1406

[juancaos]

Something is wrong, I have tried all what the manual said and nothing, looking to my HD, the space used by my files are still there, but I can not see the files nor folders.  Only direct accesses to my folders are created, but they do not find the route. Is it a way to visualize the info from my HD so I can copy them yo other file???

[Pondus]

can you attach a screenshot....

[essexboy]

Are all your shortcuts and folders missing ?

• Download RogueKiller  and save it on your desktop.
   
  NOTE: If using IE8 or better Smartscreen Filter will need to be disabled
  
  
• Quit all programs
• Start RogueKiller.exe.
  
• Wait until Prescan has finished ... 
•     Click on Scan

   
 

• Wait for the end of the scan. 
• The report has been created on the desktop. 
• Click on the Delete button.

     

• The report has been created on the desktop.

• Next click on the ShortcutsFix   
  
  
• The report has been created on the desktop.

Please post:    All RKreport.txt text files located on your desktop.

[juancaos]

it is done, i have recovered all my files and folders, using rouguekiller, tks to everybody.

[essexboy]

Could you post the logs please as that is an infection form .. Or you have been playing with view options