Author Topic: support  (Read 2491 times)

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dwkrizan

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support
« on: January 31, 2013, 12:27:39 PM »
As a new user of Avast! Endpoint ( company I work for is leaving Symantec) I have a couple of issues.  First, is the inability to post a ticket in our partner website (I can give company info to a Avast! employee via email.  I keep getting an error that says one of the required fields is missing.  As a new user this is frustrating to say the least. 

Does Avast have a phone number for support for Endpoint?  The only number on the website seems to be support for the free product.
My real question is It seems that whenever I deploy one or two machines via the remote push, all of the ones that are already there and in groups get moved to the unmanaged group.  Am I missing a setting that would prevent this from happening or is it normal.

Avast staff feel free to email me at the address on my registration

Offline avast@@dvantage77.com

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Re: support
« Reply #1 on: January 31, 2013, 07:16:43 PM »
Sir, is this a trial license?  Are you using SOA?
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"