Author Topic: AVAST not running  (Read 16930 times)

0 Members and 1 Guest are viewing this topic.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40632
  • Dragons by Sasha
    • Malware fixes
Re: AVAST not running
« Reply #15 on: February 02, 2013, 01:01:42 PM »
Yes

Go to Microsoft's website => http://support.microsoft.com/kb/310994
 
Scroll down to Step 1, and select the download that's appropriate for your Operating System. Download the file & save it as it's originally named.
 
Note: If you have SP3, use the SP2 package.
 
 
---------------------------------------------------------------------
 
 
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
 

 
 
  • Drag the setup package onto ComboFix.exe and drop it.
  • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.

 
 
 
  • At the next prompt, click 'Yes' to run the full ComboFix scan.
  • When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt in your next reply.

Offline Dagsdotter

  • Newbie
  • *
  • Posts: 13
Re: AVAST not running
« Reply #16 on: February 02, 2013, 02:01:04 PM »
You are fantastic!
All worked and here comes the log from ComboFix.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40632
  • Dragons by Sasha
    • Malware fixes
Re: AVAST not running
« Reply #17 on: February 02, 2013, 02:03:34 PM »
OK is Avast now working ?

If not then uninstall and use aswclear afterwards .. Then re-install

Offline Dagsdotter

  • Newbie
  • *
  • Posts: 13
Re: AVAST not running
« Reply #18 on: February 02, 2013, 02:16:37 PM »
IT´S WORKING PERFECTLY!

You are the BEST, thank you so, so, so much! :-*

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40632
  • Dragons by Sasha
    • Malware fixes
Re: AVAST not running
« Reply #19 on: February 02, 2013, 02:21:21 PM »
Any further problems before I tidy up ?

Offline Dagsdotter

  • Newbie
  • *
  • Posts: 13
Re: AVAST not running
« Reply #20 on: February 02, 2013, 02:33:12 PM »
Dont think so. Is it enough if I have AVAST running or should I activate the Malware program as well?
Best regards to you and I whish you a GREAT weekend!

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40632
  • Dragons by Sasha
    • Malware fixes
Re: AVAST not running
« Reply #21 on: February 02, 2013, 02:36:29 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

Offline Dagsdotter

  • Newbie
  • *
  • Posts: 13
Re: AVAST not running
« Reply #22 on: February 02, 2013, 03:09:58 PM »
All done, thank you so much!
I will read the guide and learn more on how to stay protected as well as follow your recommendations on running certain programs every once in a while.

Great job, you´ve saved my life today!

 :-* :-* :-* :-* :-* :-* :-*

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40632
  • Dragons by Sasha
    • Malware fixes
Re: AVAST not running
« Reply #23 on: February 02, 2013, 04:31:25 PM »
My pleasure  ;D

Offline gscgiu

  • Newbie
  • *
  • Posts: 2
Re: AVAST not running
« Reply #24 on: February 06, 2013, 05:35:07 AM »
Hey Guys!

I'm having the same problem... Could you help me fix it?

I'm using Avast! Free Antivirus Version 7.0.1474

Windows7 Home Edition OS 64bit Service Pack 1

My Avast was working until this afternoon and suddenly is not running anymore
I already tried to repair and reboot my computer and it still crashed.

See attached images for what is happening.

Thanks Bros!

Offline ofloveandhate

  • Newbie
  • *
  • Posts: 5
Re: AVAST not running
« Reply #25 on: February 06, 2013, 05:59:37 AM »
Hey i am suffering the same issue as you (seen your attached pictures) mine looks the same , i reset my computer and when it turned back on my Avast! was not working.
i am not very computer intelligent, but i also have  a "Windows security alerts " that is now showing up when it never did before. and when i try to hit the "Fix Now" button because it says my Avast is  "Unsecured"  nothing happens? Need help?
« Last Edit: February 06, 2013, 06:02:08 AM by ofloveandhate »

Offline RealmWarrior

  • Newbie
  • *
  • Posts: 4
Re: AVAST not running
« Reply #26 on: February 06, 2013, 06:19:22 AM »
I, too, am getting the same issue. I am running 7.0.1474, although I was beta testing v8 when it crashed. I kept messing with it and, since it kept pointing me back to v7, I just reinstalled that, but that didn't seem to fix it. It says that the avast! service is not running. Any assistance would be greatly appreciated.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11719
    • AVAST Software
Re: AVAST not running
« Reply #27 on: February 06, 2013, 08:31:20 AM »
Do you have any recent unpXXXXX files in the folder C:\ProgramData\AVAST Software\Avast\log ?

Offline RealmWarrior

  • Newbie
  • *
  • Posts: 4
Re: AVAST not running
« Reply #28 on: February 06, 2013, 09:44:05 AM »
There is no folder titled log nor any files starting with unp... Could that be what's wrong?

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11719
    • AVAST Software
Re: AVAST not running
« Reply #29 on: February 06, 2013, 09:53:43 AM »
No, it's just where the information about the possible crash would be stored.
But the folder is certainly there (on Windows XP, it's C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log). THe whole ProgramData folder may not be visible if hidden files are not configured to be shown in Explorer settings.