Why haven't I received my activation file in my email yet?

[ChaseMute]

hello, I just purchased an activation code for Avast! Pro Antivirus within the past 30 minutes, and I didn't receive anything in my email yet.  Why is it taking this long?  The order number is 14827757

[Pondus]

checked your spam folder?

[ChaseMute]

It's not there, I checked already

[Pondus]

contact avast  http://www.avast.com/contacts

[DavidR]

It's not there, I checked already

Or use the Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.

[ChaseMute]

I tried that, and it says

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified (chase.lizard@yahoo.com).

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

I KNOW I have put in the correct email.  I'm 100% positive 

I'm gonna either have to get a refund, or they send me a new activation file

[Pondus]

maybe it did not go true....and that is why you have not recived the mail?

[ChaseMute]

So I guess that means I got ripped off? I wasted money? Sorry, little anxiety here.  Kinda worried

[essexboy]

Where did you do the purchase ?

[Asyn]

Please contact: sales[at]avast.com

[ChaseMute]

Please contact: sales[at]avast.com

On the avast software where it says Summary and went down to where it says Renew now.  Then I put in my email, my credit card # and address, and I was supposed to get an email back but never did. 

[Asyn]

Please contact: sales[at]avast.com

On the avast software where it says Summary and went down to where it says Renew now.  Then I put in my email, my credit card # and address, and I was supposed to get an email back but never did.

As said, please contact sales..!!

[ChaseMute]

Don't mean to be rude, but you guys aren't much help.    You guys are supposed to know what to do.  All you guys did was refer me to other sites, and that's not helping because that just shows how little knowledge you guys have.   

This is supposed to be the "official" Avast! forum, and I was expecting to see some professional knowledge of resolving my problems, but I guess I was wrong. 

You know what, just tell me if it's possible if I can get a refund, because I have very little patience.

[Asyn]

You guys are supposed to know what to do.

I already told you what to do.

[ChaseMute]

I already told you what to do.

Oh whatever.  There goes my money