Virus Updates and Program Version

[Allspice56]

I'm running Win XP 32 bit and using avast Internet Security Pro. Summary page says I'm secured but indicates that my virus definitions and program version needs updating. When I go to update it takes me to the Update Page where it stays in initialization mode forever. Hence I cannot manually update either of these parameters. In fact, I no longer get the pop up just after computer startup telling me that Avast has been updated. subscription info says we still have 715 days left. Any thoughts or suggestions would much appreciated. -Allspice56

[Lisandro]

You can try to repair your installation through Control Panel. If it fails, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.