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Author Topic: adware problems  (Read 11240 times)

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Offline essexboy

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Re: adware problems
« Reply #30 on: February 17, 2013, 08:38:31 PM »
Could you attach the log please  ;D
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chase21

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Re: adware problems
« Reply #31 on: February 17, 2013, 08:49:57 PM »
OPPS!  :o
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Offline essexboy

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Re: adware problems
« Reply #32 on: February 17, 2013, 09:09:24 PM »
Try this and let me know of the result

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
64bit-FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{336D0C35-8A85-403a-B9D2-65C292C39087}: C:\PROGRAM FILES\IB UPDATER\FIREFOX

:Files
C:\PROGRAM FILES\IB UPDATER

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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chase21

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Re: adware problems
« Reply #33 on: February 17, 2013, 09:42:29 PM »
Ok, here's the file that came up when it rebooted and the file when it did the quick scan.
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Offline essexboy

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Re: adware problems
« Reply #34 on: February 17, 2013, 10:10:40 PM »
Are you still getting it in Firefox, if so could you run firefox in safe mode and let me know if it is there
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chase21

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Re: adware problems
« Reply #35 on: February 17, 2013, 10:32:46 PM »
yeah, it still shows up when i open up a new tab in safe mode.
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Offline essexboy

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Re: adware problems
« Reply #36 on: February 17, 2013, 10:34:13 PM »
OK you will need to do a full uninstall of firefox and then a clean install http://support.mozilla.org/en-US/kb/forum-response-clean-reinstall
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chase21

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Re: adware problems
« Reply #37 on: February 17, 2013, 10:51:30 PM »
Ok, i followed the directions an removed fire fox and installed it again. But I'm still having the same issue.
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Offline essexboy

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Re: adware problems
« Reply #38 on: February 17, 2013, 10:54:49 PM »
Did you delete all the Firefox folders ?

This part is badly worded .. You need to remove all data and not save it
Quote
IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.
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chase21

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Re: adware problems
« Reply #39 on: February 17, 2013, 10:55:43 PM »
ah, i didn't do that. I had followed the do not instructions. ok, I'll brb.
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chase21

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Re: adware problems
« Reply #40 on: February 17, 2013, 11:02:25 PM »
Ok, that seemed to do the trick.
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