avast streaming update server and updates problem

[Gopher John]

I'm not receiving streaming updates in a reliable fashion.  Often, there is no connection to the streaming servers.  I believe that the problem lies in the server network, and it's not just a propagation problem.  The servers are not available a lot of the time recently.  Are most people having problems located in North America?

As streaming updates are a part of security, designed to fill the gap in protection until the regular VPS updates are released, those of us not receiving them are less protected.  I have been receiving the auto VPS updates.

[Klinker]

I'm not receiving streaming updates in a reliable fashion.  Often, there is no connection to the streaming servers.  I believe that the problem lies in the server network, and it's not just a propagation problem.  The servers are not available a lot of the time recently.  Are most people having problems located in North America?

As streaming updates are a part of security, designed to fill the gap in protection until the regular VPS updates are released, those of us not receiving them are less protected.  I have been receiving the auto VPS updates.

I would say absolutely the worst server connection issue is here in the U.S. judging from the comments of others as well as what I've written before.

If my memory is correct, there was an issue last fall with one of the servers somewhere up the line blocking access to Avast servers, but I think that was a location in Europe that was impacting everyone, not just NA or the U.S. Malwarebytes had a similar issue last year in which everybody that went through a particular server farm in the U.S. got blocked to the Malwarebytes server. I remember that one very well because I worked with one of their engineers trying to diagnosis the problem and ran several trace routes to identify were the problem was. In the Malwarebytes situation they weren't aware of it because they were testing from their other sites that never got routed through the problem server farm location.

I'm not a techie, just an average user, so I have no idea what the actual issue is. Whatever the problem is, it needs to be fixed from their end.

[spywar]

No there is definitely an issue inside avast's backend ... Last update received 4 hours ago, and connection etablished/not etablished ...

[Klinker]

No there is definitely an issue inside avast's backend ... Last update received 4 hours ago, and connection etablished/not etablished ...

I agree, somebody needs to kick Avast's backend 

[Klinker]

We are still not receiving streaming updates in the Midwestern U.S. VPS updates are updating and WebRep connects.

Zero (0) streaming updates since Feb 13 for me. During the last nine (9) consecutive days, I have received streaming updates only on four (4) of those days. Another user in my area has only received streaming updates on three (3) of those nine (9) days. Connect/Connection Not Established back and forth constantly. That is piss poor performance.

Why are you ignoring this issue Avast?

[mistercee]

Streaming updates are important. While Avast is a very high quality product, this issue of not receiving streaming updates is disturbing especially when doing online banking and shopping. For this reason I have uninstalled Avast and switched to AVG 2013 which updates every few hours and has a very fast scanner. Until Avast resolves this issue I don't feel comfortable using it even though I feel it is the best AV product out there.

[Gopher John]

There's more to this than I originally thought.  On my WinXP desktop, the streaming connection is shown as established and yesterday evening and today has been receiving streaming updates.  It is connected via ethernet to the router.

This Win7 laptop is connected to the same router via WiFi.  It's receiving VPS updates fine, but has had problems receiving streaming updates.  It often shows streaming as not connected, but even when it shows connected no updates were received.  Yesterday, I deleted all Avast rules from AIS firewall and rebooted.  I then received streaming updates for 130215-1 VPS and had solid streaming connection for the rest of the evening.  This morning on powerup, Avast updated to 130216-0 VPS.  There is no streaming connection, nor have any streaming updates been received on this laptop while the desktop machine has received over 40 streaming updates today.  Both machines are powered down at night, and the laptop is shut down often during the day, either manually or due to power settings.  I have also done an Avast repair which didn't help this issue.

[spywar]

50 streaming updates so far (for today)

[DavidR]

Yep, just 50 so far today.

[Klinker]

r-054-042-234-077.ff.avast.com
r-115-141-234-077.ff.avast.com
r-055-043-234-077.ff.avast.com
r-056-043-234-077.ff.avast.com

connect/disconnect means it just keeps establishing a new remote address each time.

Did I just waste my time posting this requested information or is somebody at Avast actually going to read this?

[Gopher John]

The WinXP machine was at 46 streaming updates the last time I checked, but there was no connection at that immediate time.  Since my last post, my WIN7 laptop has established a streaming connection and is now at 25 streaming updates and climbing.  I have a cable connection and am having no difficulty with it at all.  I do live in the midwest as most of the people having problems.  It's nice that streaming updates work in other parts of the world (truly), but that fact doesn't help explain why this area is having problems.  Until the problem with the servers if found and fixed, there will continue to be reports from this area.

If Avast has something that we can use to help them find the problem, I (and likely others) am willing to try them.  As the streaming updates are touted as a valuable part of the protection offered, those not getting them should rightfully consider themselves as not fully protected.

The laptop is now at 33 streaming updates, so catching up will take a while.

[julevine]

 it worked for 1 night  only  last time   i got them was  Feb 14 12:30.56am

have no idea why  it not working for me

[Gopher John]

I just got back home and when I powered up the laptop, Avast updated to VPS 130216-2 and shortly afterwards received streaming updates for this VPS version.  Streaming server connection has been solid since powering up.  Desktop, which has been on the entire day, has the same updates, 7 streaming so far.  For now, servers are available in this area.  Let's hope it continues to be so.

[essexboy]

r-054-042-234-077.ff.avast.com
r-115-141-234-077.ff.avast.com
r-055-043-234-077.ff.avast.com
r-056-043-234-077.ff.avast.com

connect/disconnect means it just keeps establishing a new remote address each time.

Did I just waste my time posting this requested information or is somebody at Avast actually going to read this?

All data is being collated in the main thread http://forum.avast.com/index.php?topic=115201.0

[Klinker]

r-054-042-234-077.ff.avast.com
r-115-141-234-077.ff.avast.com
r-055-043-234-077.ff.avast.com
r-056-043-234-077.ff.avast.com

connect/disconnect means it just keeps establishing a new remote address each time.

Did I just waste my time posting this requested information or is somebody at Avast actually going to read this?

All data is being collated in the main thread http://forum.avast.com/index.php?topic=115201.0

Sorry, but you should know better than to call a Beta thread "the main thread". Users with the streaming download problem are not going to go looking around for a Beta thread to find answers. Whether the server issue or whatever is at the root of the problem is impacting V7 and Beta users the same way, regular V7 users and people just coming here to search for solutions on their problems aren't likely to look in a Beta thread under the heading of "Child Boards". Plus, this thread was started on February 12. The Beta thread was started on February 15. Seems to me like this thread has been around long enough to get some official Avast attention. I'll continue to post here on this topic.

Thanks.