Any suspicious file, or file incorrectly identified as infected, can be submitted to the avast! Virus Lab for further analysis after it has been moved to the Virus Chest. Most of the collected samples are analysed by a number of automated processes. All other samples, e.g. false positive files, need to be processed manually by our virus analysts. To submit a file for virus analysis, please proceed as follows:
Right-click on the desired file (or highlighted multiple files) in the contents table on the VIRUS CHEST screen and select the option 'Submit to virus lab...' from the context menu.
Then the application form will appear, where you can select the sample type, i.e. whether you are submitting 'Potential malware' or a 'False positive', and enter as much additional information as possible. For false positive files, also try to specify the Program name1, Program publisher1, Program version1 number and the reason why you believe the file or program should not have been detected.
When all the fields are filled with the correct data, confirm your action by ticking the checkbox 'I know what I'm doing',
...then click the 'Submit' button.
A new dialog box will inform you that the file will be submitted for analysis during the next update2. Click the 'OK' button to close it.
The Program name, Program publisher, Program version fields will be active only if the 'False positive' sample type has been selected.