Author Topic: Which virus is affecting me  (Read 2553 times)

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nexar

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Which virus is affecting me
« on: February 14, 2013, 10:02:23 AM »
Hi Please can you tell me how I can find out which virus is affecting me.  I have the Internet Security version.

Thanks

Offline DJBone

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Re: Which virus is affecting me
« Reply #1 on: February 14, 2013, 10:05:11 AM »
Hello and welcome to the forum! :)

If you think you have a malware infection than follow this guide and attach the required logs with your next post(s) http://forum.avast.com/index.php?topic=53253.0

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Offline Pondus

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Re: Which virus is affecting me
« Reply #2 on: February 14, 2013, 10:10:16 AM »
And create a topic in the virus and Worms forum section where you do that.....as that is the correct place for posting virus problems

nexar

  • Guest
Re: Which virus is affecting me
« Reply #3 on: February 14, 2013, 10:25:55 AM »
Thanks DJB... however I'm confused.  Why should I be using all the other software that your link requires when I have Avast?  Surely the point of having Avast is for IT to find the problem bugs.  I'm currently running a full scan from the avast Internet Security Suite right now.

I'm not questioning your help, merely trying to understand the logic of it.

Thanks again

Nexar

Offline Pondus

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Re: Which virus is affecting me
« Reply #4 on: February 14, 2013, 10:52:35 AM »
No security program have 100% detection.....and since you post here, we guess you have a problem?

If avast does not detect whatever you think is there....follow the guide

Adwcleaner will remove any browser/toolbar crap
Malwarebytes will remove additional malware.....if it detect any
OTL will produse a diagnostic log
aswMBR will produse a rootkit diagnostic log

when done a removal Expert will check logs and help you.....later today




« Last Edit: February 14, 2013, 11:24:04 AM by Pondus »

nexar

  • Guest
Re: Which virus is affecting me
« Reply #5 on: February 14, 2013, 11:05:41 AM »
Thanks for the explanation, Pondus.  The Avast Full Scan has completed 53% and found nothing after 14+ hours.  I know I have problems as Firefox is popping up unwanted ads in multiple windows / tabs.  Should I abandon the full scan and run what is being suggested in the sticky post or let it continue?

Thanks for all your help.

Nexar

Offline Asyn

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Re: Which virus is affecting me
« Reply #6 on: February 14, 2013, 11:17:23 AM »
Should I abandon the full scan and run what is being suggested in the sticky post or let it continue?

Stop the scan and post the logs.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

nexar

  • Guest
Re: Which virus is affecting me
« Reply #7 on: February 14, 2013, 11:24:50 AM »
Thanks Asyn I'll get on to that straight away and post in the Virus and Worms section.