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Author Topic: Kernel32.dll Error  (Read 7079 times)

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goodreason

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Kernel32.dll Error
« on: February 24, 2005, 06:32:09 PM »
I'm trying to reinstall Avast Home on a windows me computer. I deleted the folder and used the uninstall program that Avast has. Went to reinstall the program and I keep getting "Avast has caused an error in Kernel32.dll". Any ideas would be greatly appreciated

Thanks In Advance,
John 
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Offline Eddy

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Re: Kernel32.dll Error
« Reply #1 on: February 24, 2005, 06:41:42 PM »
Did you (or do you) have another av on that system?
If so which one?
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goodreason

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Re: Kernel32.dll Error
« Reply #2 on: February 24, 2005, 06:48:33 PM »
I don't have any Avast programs running it's clean.
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Offline DavidR

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Re: Kernel32.dll Error
« Reply #3 on: February 24, 2005, 06:49:03 PM »
Did, you use windows add remove programs to uninstall avast first?

Deleting the program folder really isn't the way to do it as it will leave registry items, etc. and I'm not sure if running the avast uninstall utility (is normally only used after a failed uninstall) will have been able to clean up after a creative uninstall.

Try a reboot and try to install again and see if the kernel32.dll error wasn't just a windows glitch.
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Offline Eddy

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Re: Kernel32.dll Error
« Reply #4 on: February 24, 2005, 06:51:07 PM »
Quote
I don't have any Avast programs running it's clean.
I asked if did (or do) have another av.
eg Norton, McAfee, Panda etc.

I didn't asked if you had multiple copies of Avast.
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goodreason

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Re: Kernel32.dll Error
« Reply #5 on: February 24, 2005, 08:17:43 PM »
I did try a reboot and I don't have any other virus programs running. Also windows wouldn't let me uninstall was also getting the Kernel32.dll eror even for that.
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Offline igor

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Re: Kernel32.dll Error
« Reply #6 on: February 25, 2005, 09:50:37 AM »
It's hard to say anything specific without more information about the problem.
Try to activate DrWatson (standard component of Windows ME) and invoke the avast! crash. DrWatson should pop up and record some more info about the problem. The log may give us a hint about what's going on there.
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goodreason

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Re: Kernel32.dll Error
« Reply #7 on: February 25, 2005, 10:41:12 AM »
Reinstalled ME over the current ME, didn't receive the Kernel32.dll error but instead was getting the visual basic timed out error instead. Installed Windows XP Pro over ME, some minor glitches that was easily worked out, and updated to the current version of avast. Then I had to shut it down, just had enough for 1 day. Will do a complete scan later on in the day and hopefully everthing worked it self out. So far no Kernel32.dll error or timed out error. Thanks everyone for all your help.
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Offline Eddy

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Re: Kernel32.dll Error
« Reply #8 on: February 25, 2005, 12:21:09 PM »
Upgrading from ME to XP is never recommended.
I suggest you do a clean installation of XP if you still have problems.
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