Author Topic: Update Error: Cannot Connect to Server  (Read 8660 times)

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Clueless in Seattle

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Update Error: Cannot Connect to Server
« on: September 06, 2012, 07:22:56 PM »
I'm running Avast 7.0.1426 on a Dell Inpsiron 1150 running Windows XP Home.

The last few times that I've tried to update the Avast! virus database, I've gotten this error:

Quote
Error: cannot connect to server

In my Ashampoo firewall I have Avast! set to "Full Access Rights"

Can you help me get the updater working again?

Will in Seattle
a.k.a. "Clueless"

Offline Pondus

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Re: Update Error: Cannot Connect to Server
« Reply #1 on: September 06, 2012, 08:33:15 PM »
try avast repair and reboot ...

also consider installing latest version

Offline DavidR

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Re: Update Error: Cannot Connect to Server
« Reply #2 on: September 06, 2012, 09:17:38 PM »
I would also suggest that you delete the entry for avast.setup in the Ashampoo firewall (this and try a manual virus definitions update should force the Ashampoo firewall to ask permission again).

You should certainly update to the latest version of avast, but if the avast.setup were being blocked by the Ashampoo firewall then that too would fail as avast.setup is used for that too.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Clueless in Seattle

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Re: Update Error: Cannot Connect to Server
« Reply #3 on: February 18, 2013, 04:59:05 PM »
I'm still trying to resolve this problem, so I've been without antivirus protection for months and months.

Should I start a new topic, or can we pick up here where we left off in this old thread?

I've tried all the suggestions posted in this thread and would be grateful for some help in trying to determine the source of this problem.

Will in Seattle
a.k.a. "Clueless"

Offline Pondus

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Re: Update Error: Cannot Connect to Server
« Reply #4 on: February 18, 2013, 05:04:31 PM »
so you have installed latest avast version?

do you have any other security programs installed?

does it work if you uninstall the firewall?
« Last Edit: February 18, 2013, 05:08:06 PM by Pondus »

Offline Pondus

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Re: Update Error: Cannot Connect to Server
« Reply #5 on: February 18, 2013, 05:13:30 PM »
i suggest you attach a OTL diagnotic log, then maybe we can spot the problem?

scroll down to OTL here and follow the instructions   http://forum.avast.com/index.php?topic=53253.0

Clueless in Seattle

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Re: Update Error: Cannot Connect to Server
« Reply #6 on: February 19, 2013, 02:48:57 AM »
so you have installed latest avast version?

I'm running version  7.0.1474.  What is the version number of the latest versin?

Quote
do you have any other security programs installed?

Yes; I have Ashampoo Firewall version 1.20 and SuperAntiSpyware version 5.5.1016 installed and running.

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does it work if you uninstall the firewall?

Uninstall the firewall?!  Wouldn't that leave my computer vulnerable to all sorts of malware?

Will in Seattle
a.k.a. "Clueless"

Clueless in Seattle

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Re: Update Error: Cannot Connect to Server
« Reply #7 on: February 19, 2013, 03:02:57 AM »
i suggest you attach a OTL diagnotic log, then maybe we can spot the problem?

scroll down to OTL here and follow the instructions   http://forum.avast.com/index.php?topic=53253.0

Thanks, Pondus.

I've downloaded OTL and am reading the instructions on that page you linked to. 

It's not clear to me if I'm supposed to continue on to downloading and running aswMBR.exe after I save the logs in ANSI format.

Will in Seattle
a.k.a. "Clueless"

P.S.  I've attached the two text files that OTL produced

P.P.S.  Is there a way I can change the time zone on my account so the time stamps on my posts show me the local Seattle time?
« Last Edit: February 21, 2013, 03:38:13 AM by Clueless in Seattle »

Clueless in Seattle

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SOLVED Re: Update Error: Cannot Connect to Server
« Reply #8 on: February 22, 2013, 03:14:16 AM »
does it work if you uninstall the firewall?

I first tried disabling the Ashampoo  firewall.  But I continued receiving the "Cannot connect to server" error.

Then a friend suggested that just disabling the firewall was not sufficient, that I needed to completely uninstall it.  He assured me that my router would serve as a firewall so that I don't need a software firewall.

So I tried uninstalling the firewall, as per your suggestion, and now the updating works again!

Many thanks for that suggestion!