Author Topic: Lost activation key after getting a new PC  (Read 1823 times)

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bennos

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Lost activation key after getting a new PC
« on: February 22, 2013, 01:57:22 PM »
Hi.

I have just got a new computer. Unfortunately, I have lost the email with my activation key. My details (email) is the same as the registration of this forum. Can someone wonderful be assist in recovering?! Also, how do I go with installing it onto the new computer?

Cheers!
Ben

Offline Asyn

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Offline Pondus

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Re: Lost activation key after getting a new PC
« Reply #2 on: February 22, 2013, 02:36:54 PM »
if your new computer comes with a preinstalled trail AV like Norton or McAfee, this must be uninstalled before you install avast

then you must run the removal tool to make sure all leftover files that may conflict are gone
removal tools here.  http://singularlabs.com/uninstallers/security-software/

bennos

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Re: Lost activation key after getting a new PC
« Reply #3 on: February 22, 2013, 10:33:51 PM »
thanks!

further to this. i have a bought avast license on both a laptop and a pc with the same email address.

how can you distinguish the 2 licenses?

Offline Asyn

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Re: Lost activation key after getting a new PC
« Reply #4 on: February 23, 2013, 03:52:36 AM »
further to this. i have a bought avast license on both a laptop and a pc with the same email address.

how can you distinguish the 2 licenses?

You can contact sales[at]avast.com, they'll help you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0