Author Topic: Missing tray icon & strange registry entry  (Read 14326 times)

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smolls

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Re: Missing tray icon & strange registry entry
« Reply #15 on: March 06, 2005, 12:55:04 AM »
--snip--

However, I would guess because you have installed avast in a non-standard folder, awsclear.exe and RejZor's External Control Tool may have difficulty not finding the avast installation where expected, especially if avast has been partially uninstalled so the uninstall information is not available,so defaults may be used (incorrectly in this case).

This may well be the reason files were left behind as you mentioned, though I can't say for certain.



David, what you say may well be what is happening. 

I guess I would need to reinstall to theose two non-standard directories and then use Avast's Add/Remove entry or perhaps RejZor's Avast External Control tool or even both on *each* of the two recreated folders.  Then I would need to install Avast to it's usual "Alwil" folder in order to try and standardise the new installation.  But even then Avast may not work any better.  :-(   All the reboots involved to do this cleanly make it seem too daunting for me to try.

Quote from: DavidR
Quote
I have not installed to the default which I recall is "C:\Program Files\Alwil Software\Avast".  And I prefer not to do so as I do not remember supplier's names as well as I remember their software's name.
This could be a contributory factor, there could possibly be multiple registry entries for avast.

I too am running out of ideas, but running a registry cleaner looking for registry keys that have bad/missing links may get rid of any invalid avast registry entries.

I ran three different registry cleaners and was pretty aggressive in my selection of I threw out.  Then i rebooted and then installed Avast before I touched anything else.  After Avast installed I rebooted as requested by the setup program.  As the system came back up, the firewall (Zone Alarm) said Avast setup wanted to pass so I said yes.  Then I got a second identical message and I said yes again.  Immediately after that I got a Win Explorer open at System32 which I know is due to the empty value in the Avast entry of the "Run" key (see passim).

No icon in the system tray.  Avast does not intercept the system when I run the EICAR test file.  The only Avast processes i can see running are ashMaiSv.exe, ashServ.exe and aswUpsSv.exe.

After this I run RejZor's tool and only then do I see an Avast window which says "Welcome to avast! Home Edition" and which gives me 60 days.  I must have scrubbed the day counter in my registry cleaning and yet in none of this was I asked for a registration number.  Then the icons appear with an introductory balloon message.

Avast is now working and detects Eicar when I try to run it (although not if I run Eicar.com in the XP DOS window).

I reboot and it is all back to square one.  No icons.  System32 window.  Same processes running as before.

--------

By  the way, is Avast trying to be a bit clever in how it passes through a firewall to update itself?  My Zone Alarm has trapped Avast's 16 attempts occurring every two seconds to update itself.  And yet I have got *all* instances of Avast in Zone Alarm's Program Control set to be permitted to pass.

In my Zone Alarm there are entries for "avast antivirus service", "avast! antivirus update" "avast e-Mail Scanner Service" and "avast Web Scanner.  I have no program of any sort whatsoever which I explitly block - all programs are either invited to ask me when they try to pass through or they have explicit permission from my settings.  I have no andvanced firewall settings.  If anything I tend to permit rather too much through the firewall than too little.

It looks to me that Avast was looping in trying to connecting to somewhere and that my firewall decided that it was under repeated probing or an attack and shut off access temporarily.  I know my old Sygate firewall did this and probably Zone Alarm does too.

I am making a separate post of the Zone Alarm log as this board's software does notpermit me to inlcude it here as the posting is too long.

-----

I can think of only two last things before I remove Avast permanently:

(1)  I will manually edit the registry to put in the correct value of the Avast entry in the key  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.  Can you tell me what this should be?

(2)  Maybe I can invoke RejZor's "Show Tray Icon" routine (as the first checkbox in his Avast Tweaker option of his Avast External Control tool

What do you suggest?

rgds, Smolls
« Last Edit: March 06, 2005, 01:00:49 AM by smolls »

smolls

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Re: Missing tray icon & strange registry entry
« Reply #16 on: March 06, 2005, 12:58:05 AM »
Zone Alarm log.  See previous my posting two minutes ago.

Quote
FWIN,2005/03/05,23:31:50 +0:00 GMT,68.13.234.210:12826,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:31:58 +0:00 GMT,69.199.66.94:1027,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:32:46 +0:00 GMT,24.64.202.111:65095,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:32:50 +0:00 GMT,83.250.25.186:60004,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:32:56 +0:00 GMT,81.207.121.199:59883,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:33:22 +0:00 GMT,65.43.166.195:1027,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:33:28 +0:00 GMT,83.213.116.129:1035,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:33:52 +0:00 GMT,62.57.154.135:1856,81.105.206.69:5554,TCP (flags:S)
FWIN,2005/03/05,23:33:56 +0:00 GMT,65.24.254.218:4706,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:33:56 +0:00 GMT,172.137.238.234:1034,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:33:56 +0:00 GMT,24.132.125.93:1335,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:34:30 +0:00 GMT,4.26.175.8:1515,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:35:24 +0:00 GMT,81.244.180.163:1875,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:35:30 +0:00 GMT,68.13.234.210:12826,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:35:48 +0:00 GMT,220.237.2.109:36201,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:36:00 +0:00 GMT,24.64.202.111:65095,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:36:02 +0:00 GMT,63.188.192.238:4890,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:36:24 +0:00 GMT,172.137.238.234:1034,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:36:30 +0:00 GMT,201.137.14.94:1039,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:36:36 +0:00 GMT,69.199.66.94:1027,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:36:38 +0:00 GMT,68.48.102.32:1055,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:37:20 +0:00 GMT,24.166.14.226:1045,81.105.206.69:41170,UDP
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FWIN,2005/03/05,23:38:44 +0:00 GMT,65.31.48.226:1681,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:38:50 +0:00 GMT,66.181.132.229:1029,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:38:50 +0:00 GMT,24.210.247.41:1108,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:38:52 +0:00 GMT,68.13.234.210:12826,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:14 +0:00 GMT,83.213.116.129:1035,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:20 +0:00 GMT,141.158.89.71:3924,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:24 +0:00 GMT,81.156.50.151:1028,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:26 +0:00 GMT,84.194.247.200:1055,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:36 +0:00 GMT,208.181.66.140:1026,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:46 +0:00 GMT,220.237.2.109:36693,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:48 +0:00 GMT,68.78.237.179:1036,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:58 +0:00 GMT,24.8.191.96:1026,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:39:58 +0:00 GMT,213.13.241.174:1032,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:40:00 +0:00 GMT,24.181.227.226:3010,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:40:00 +0:00 GMT,67.83.72.237:4579,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:40:04 +0:00 GMT,69.200.218.208:32780,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:40:08 +0:00 GMT,63.188.192.238:4890,81.105.206.69:41170,UDP
ACCESS,2005/03/05,23:40:14 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (217.31.49.244:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:16 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.15.0.90:HTTP).,N/A,N/A
FWIN,2005/03/05,23:40:18 +0:00 GMT,24.132.125.93:1335,81.105.206.69:41170,UDP
ACCESS,2005/03/05,23:40:20 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.19.185.82:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:22 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.15.0.83:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:24 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (69.93.98.186:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:26 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.19.185.26:HTTP).,N/A,N/A
FWIN,2005/03/05,23:40:26 +0:00 GMT,201.137.14.94:1039,81.105.206.69:41170,UDP
ACCESS,2005/03/05,23:40:28 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (66.98.252.36:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:30 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.19.162.146:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:32 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.19.179.10:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:34 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (66.98.196.85:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:36 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (69.56.132.146:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:38 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.19.134.114:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:40 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (207.44.182.35:HTTP).,N/A,N/A
FWIN,2005/03/05,23:40:40 +0:00 GMT,82.54.156.174:1178,81.105.206.69:41170,UDP
ACCESS,2005/03/05,23:40:42 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.15.38.62:HTTP).,N/A,N/A
ACCESS,2005/03/05,23:40:44 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (70.84.132.26:HTTP).,N/A,N/A
FWIN,2005/03/05,23:40:46 +0:00 GMT,68.201.151.6:1246,81.105.206.69:41170,UDP
ACCESS,2005/03/05,23:40:48 +0:00 GMT,avast! antivirus Update was temporarily blocked from connecting to the Internet (67.15.104.48:HTTP).,N/A,N/A
FWIN,2005/03/05,23:41:06 +0:00 GMT,172.203.222.237:1075,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:41:08 +0:00 GMT,24.58.224.206:1076,81.105.206.69:41170,UDP
FWIN,2005/03/05,23:41:14 +0:00 GMT,80.203.86.83:64185,81.105.206.69:41170,UDP

Online DavidR

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Re: Missing tray icon & strange registry entry
« Reply #17 on: March 06, 2005, 01:15:27 AM »
I personally wouldn't re-install to the non-standard folders as this may be causing some of the problem, just use the default folder as you have.

Lets try not to introduce other issues like eicar, zone alarm, or anything unrelated to this problem until we resolve this problem.

(1) I have checked what I have in my HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and the data value is C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe try that.

(2) As I have mentioned before, that will only work until you next boot and because the \...\...\...\Run is empty, no icon. Hopefully manually entering the value into the Run avast value data will resolve it.
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smolls

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Re: Missing tray icon & strange registry entry
« Reply #18 on: March 06, 2005, 08:58:43 PM »
I personally wouldn't re-install to the non-standard folders as this may be causing some of the problem, just use the default folder as you have.

Lets try not to introduce other issues like eicar, zone alarm, or anything unrelated to this problem until we resolve this problem.

(1) I have checked what I have in my HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and the data value is C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe try that.

(2) As I have mentioned before, that will only work until you next boot and because the \...\...\...\Run is empty, no icon. Hopefully manually entering the value into the Run avast value data will resolve it.

I went and entered what you have written into the registry key value for Avast.  Then I rebooted but unfortunately it does not help my system to launch Avast.  There must be something somewhere else which is not right on my system and which the Avast Ext Ctrl tool and/or Avast's unuinstall routine is not managing to clear out.  Or alternatively the Avast setup routine does not fully re-install the whole Avast program and so I don't get the icon.

I asked in the Zone Alarm forum about preventing ZA from sensing the repeated comms attempts as an attack and they suggested I enter the Avast programs into ZA and explicitly give the programs full access.  I did that but still no joy.  (I see the very recent beta of the new "point release" of Avast has something to do with improved working with Zone Alarm.)

It's a pity that I can't get Avast to work.  I really like Avast as it is really doe seem to me to be the best free antivirus I have come across.  However if Avast doesn't  launch itself to automatically protect my system when i boot up then that is not something I can take lightly.  I have already spend very many hours on collecting data and trying various remedial actions on this one problem in order to get Avast back to normal.  I feel I really can not afford to spend any more time to sort something out with Avast which I would not have expected to have gone wrong in the first place.

So I have to report that I have reluctantly gone to AVG 7.  So far AVG 7 is well behaved.  Yes, the function in AVG is clealry not as good as that which Avast provides but at least AVG seems (so far!) to protect my system from viruses without any intervention being needed from myself.

I guess that when Avast gets to version 5 (where hopefully Avast's installation and uninstallation routines get somewhat rewritten) then I may try it again and hopefully use it as my main antivirus tool.

Until then, I saw in another thread that Technical was using Avast as a main antivirus and was also using AVG as an on-demand scanner.  Obviously I can't do it that way.

But can I install Avast to be only an on-demand scanner?  If so then what option do I take during installation and how (bearing in mind that I can't see the Avast icon in the system tray would I invoke Avast to do (1) an on-demand scan and (2) an update of itself.

Thanks to everyone, especially DavidR, and Technical for the help.

Smolls.
« Last Edit: March 06, 2005, 09:19:35 PM by smolls »

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Re: Missing tray icon & strange registry entry
« Reply #19 on: March 06, 2005, 09:03:27 PM »
Smolls, see you ruound.
It's a pity that you lose avast.
Anyway, next time, try not installing avast twice and disable programs that could interfere on installation: PrevX, Ad-watch, Teatimer, the firewall, etc.
Good luck  8)
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smolls

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Re: Missing tray icon & strange registry entry
« Reply #20 on: March 07, 2005, 01:39:11 PM »
Smolls, see you ruound.
It's a pity that you lose avast.
Anyway, next time, try not installing avast twice and disable programs that could interfere on installation: PrevX, Ad-watch, Teatimer, the firewall, etc.
Good luck  8)

Hi Technical,

I am sad to go because I figure Avast is best of breed but at least I haven't gone without trying hard to get it to work!

If you don't mind can I trouble you for some info on what I was asking ...

Although I have got AVG 7, I still want to use Avast in some way, shape or form.  So can I install Avast to be only an on-demand scanner? 

If so then what options do I need take during the installation of Avast to have it only as an on-demand scanner.

Bearing in mind that I can't get to see the Avast icon in the system tray then how would I invoke Avast to do
  • (1) an on-demand scan.
  • (2) an update of itself.

Thanks for any help.

Smolls


Offline Lisandro

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Re: Missing tray icon & strange registry entry
« Reply #21 on: March 07, 2005, 09:58:13 PM »
So can I install Avast to be only an on-demand scanner?

Yes, you can.
Just disable AVG and install avast (or choose customized installation without Standard Shield, Internet Mail provider, etc.).
After boot, disable the providers of avast that you won't use.


If so then what options do I need take during the installation of Avast to have it only as an on-demand scanner.

How would I invoke Avast to do
  • (1) an on-demand scan.
  • (2) an update of itself.

Run ashSimple.exe for on-demand scanning and update. Just click the propter icons on the skin.
Oh, avast can be set to automatic update (if aswUpdSv.exe is running as a Windows XP Service).


Anyway, sorry, you're losing avast that is far better than AVG.
My system I have the contrary, AVG is the on-demand (second) scanner  :P
The best things in life are free.

Aoris

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Re: Missing tray icon & strange registry entry
« Reply #22 on: March 09, 2005, 02:33:02 AM »
I got the exact same problem as smolls. I don't get a tray icon either. Did everything that was suggested in this thread. No luck. I had NOD32 installed before but uninstalled it properly via Add/Remove. Guess it will be back to NOD32 for me.

smolls

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Re: Missing tray icon & strange registry entry
« Reply #23 on: March 17, 2005, 12:28:49 PM »
So can I install Avast to be only an on-demand scanner?

Yes, you can.   Just disable AVG and install avast (or choose customized installation without Standard Shield, Internet Mail provider, etc.).  After boot, disable the providers of avast that you won't use.

How would I invoke Avast to do
  • (1) an on-demand scan.
  • (2) an update of itself.

Run ashSimple.exe for on-demand scanning and update.  Just click the propter icons on the skin.
Oh, avast can be set to automatic update (if aswUpdSv.exe is running as a Windows XP Service).


Hi there guys.

I am the Original Poster of this thread.  If you recall, I can't get the Avast icons to appear automatically on bootup so I am now using Avast as an on-demand scanner only.
As Technical says, I can run "ashSimple.exe" (or "ashSimp2.exe" for on-demand scanning and update. 

I find I can also right click a file and use the Avast entry in the context menu to provide an on-demand scan of that file. 

And I can manually run "ashDisp.exe" in order to force the appearance of the system tray icon.

However, I do not want Avast to run its services (even if they help to provide automatic updates).  I would far rather do a manual update just before I perform an on-demand scan.  Extra services are an extra load on my small PC.

So my QUESTION in this posting is how do I ask Avast not to run its two services "avast! Antivirus" and "avast iAVS Control Service"?

Online DavidR

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Re: Missing tray icon & strange registry entry
« Reply #24 on: March 17, 2005, 02:07:52 PM »
At a guess, you want to do updates manually, set it to do that in program settings, update (basic).
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Offline Lisandro

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Re: Missing tray icon & strange registry entry
« Reply #25 on: March 17, 2005, 02:38:24 PM »
How do I ask Avast not to run its two services "avast! Antivirus" and "avast iAVS Control Service"?

1. Disable your resident providers.
2. Start Menu > Control Panel > Administrative Tools > Services
    Let the avast services to run 'manually' and not automatically
3. Anyway, I would be happy if we can troubleshoot your problem and bring you back to full power of avast  8)
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