Author Topic: BSOD when updating to Avast! 8 (Please Help!!!)  (Read 4836 times)

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Offline by_wan26

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BSOD when updating to Avast! 8 (Please Help!!!)
« on: March 01, 2013, 01:44:33 PM »
After updating and restarting the computer, BSOD appeared a few minutes after reaching the logon screen. Same BSOD error appeared a few minutes after a clean reinstall of avast 8.

My operating system is windows 7 enterprise 32-bit.

Please help!!!
« Last Edit: March 01, 2013, 02:31:06 PM by by_wan26 »

Offline by_wan26

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Re: BSOD when updating to Avast! 8
« Reply #1 on: March 01, 2013, 02:15:16 PM »
How and where do I send the minidumps?

Offline JuninhoSlo

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Re: BSOD when updating to Avast! 8
« Reply #2 on: March 01, 2013, 02:31:16 PM »
You can send minidumps/fulldumps to Avast via their FTP server.

Code: [Select]
ftp://ftp.avast.com/incoming/

Offline by_wan26

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #3 on: March 01, 2013, 02:44:38 PM »
I have the minidumps ready, how do I upload to their FTP server?

Offline JuninhoSlo

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #4 on: March 01, 2013, 02:49:21 PM »
You need FTP client I use Filezilla
 
http://www.filehippo.com/download_filezilla/

Well you can send only mini dump and full dump files to Avast via FTP or if you wish you can create Supportpackage,it,s up to you.

PS:Add mini/full to zip,rar file and rename it with unique name: "your Avast nickname BSOD...."

Offline igor

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #5 on: March 01, 2013, 02:50:31 PM »
Or, you can open the URL (ftp://ftp.avast.com/incoming) in Windows Explorer (not Internet Explorer), and after it connects, drag&drop the files into the lower pane of the Explorer window.

Offline by_wan26

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #6 on: March 01, 2013, 03:16:40 PM »
Thanks! :) Already sent the minidumps.

Online DavidR

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #7 on: March 01, 2013, 03:20:34 PM »
If you give the dump zip file name you uploaded they can look for it in regard to this topic.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.10.2442 (build 20.10.5824.618) UI-1.0.591/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline by_wan26

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #8 on: March 01, 2013, 03:24:11 PM »
Renamed the zip file to the name of this topic!

Offline pk

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #9 on: March 04, 2013, 12:03:45 PM »
Thanks for your dump -- this BSOD was caused by 7.0.1474.765 version, please update to 8.x, because this bug was already fixed. Thanks.

Online DavidR

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #10 on: March 04, 2013, 01:02:02 PM »
Hi pk, if you consider this topic title, the BSOD happened when updating to avast 8, so it is a bit chicken and egg suggesting the OP update to avast 8 ?

@    by_wan26
I would suggest that you try a clean reinstall (assumes you are using avast free):
- Download the latest version of avast, 8.0.1482 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe (see #### below) and save it to your HDD (it has uninstall tools for all versions).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 7.x if previously installed and then for 8.0 once complete reboot into normal mode.
  • 3. install the latest version, reboot.

####
- The current avast uninstall Utility aswclear.exe doesn't include avast8 until that is updated use this for avast8 http://files.avast.com/test5beta/aswclear.exe.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.10.2442 (build 20.10.5824.618) UI-1.0.591/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline The Original Vern

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #11 on: March 08, 2013, 05:44:56 PM »
Thanks DavidR.

I too was experiencing the BSOD with Avast when I updated to v8, but after following your instructions every thing is back to normal. If anyone else is having this problem I can highly recommend DavidR's advice.

Thanks again.

Online DavidR

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Re: BSOD when updating to Avast! 8 (Please Help!!!)
« Reply #12 on: March 08, 2013, 07:19:24 PM »
You're welcome, glad that everything is now working as it should.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.10.2442 (build 20.10.5824.618) UI-1.0.591/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security