Author Topic: avast 8 restore  (Read 2512 times)

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bleu

  • Guest
avast 8 restore
« on: March 03, 2013, 12:59:41 AM »
i have avast security suite and just updated to the new version 8.
i was having a problem with another program (nothing to do with avast)
and after trying everything to correct the program problem decided to do a windows restore back a few days.
i forgot i upgraded avast and after restoring windows avast is back to version 7+ and will not work. at all.
i tried to get it to update but it will not.
i was going to just download v8 manually and try that, but wanted to ask here first what i can do.
thanx.

Offline DJBone

  • Avast Evangelist
  • Starting Graphoman
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  • Posts: 6367
Re: avast 8 restore
« Reply #1 on: March 03, 2013, 01:05:19 AM »
Try a repair of avast:

1. Control Panel -> Programs & Features -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

bleu

  • Guest
Re: avast 8 restore
« Reply #2 on: March 03, 2013, 02:30:29 AM »
thanx.
tried it but the avast program window that opens says:
"error processing packages. please use full update."

i tried the update tab in the same dialog window and after identifying v8 available, it tried to update it but it said:
"there was an error while changing the product configuration."

Offline DJBone

  • Avast Evangelist
  • Starting Graphoman
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  • Posts: 6367
Re: avast 8 restore
« Reply #3 on: March 03, 2013, 10:06:31 AM »
Then try a clean reinstall:
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

bleu

  • Guest
Re: avast 8 restore
« Reply #4 on: March 04, 2013, 03:58:36 AM »
thanx.
i did a clean install.
had no problem with add/remove uninstall and did not need to use the avast uninstall tool.
avast 8 is up and running again.
thanx again.

Offline DJBone

  • Avast Evangelist
  • Starting Graphoman
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  • Posts: 6367
Re: avast 8 restore
« Reply #5 on: March 04, 2013, 07:12:17 AM »
You're welcome! :)

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)