Author Topic: Email Problem After Enabling Email Client SSL  (Read 4411 times)

0 Members and 1 Guest are viewing this topic.

headhog70

  • Guest
Email Problem After Enabling Email Client SSL
« on: March 03, 2013, 09:04:42 PM »
I received a message from AVAST today that says the Mail Shield will now scan email even when SSL/TLS security is enabled in the mail client.  The message also states that I should enable SSL/TLS in my email client and remove SSL accounts from the AVAST mail settings.  After doing the above, I am getting email client errors.  The error says:

The server you are connected to is using a security certificate that could not be verified....

I get no errors if I turn off Mail scanning in AVAST.

Any help would be appreciated.

Running Windows 7 and AVAST Free

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37644
  • F-Secure user

headhog70

  • Guest
Re: Email Problem After Enabling Email Client SSL
« Reply #2 on: March 03, 2013, 09:54:36 PM »
No help from the link.
The only way I can get the mail client to work is to stop the Mail Shield.  I am using Windows Live Mail.
Everything was working fine before I deleted the SSL Accounts from the Mail Shield settings and added the SSL to Windows Live Mail.

Offline vojtech

  • Avast team
  • Advanced Poster
  • *
  • Posts: 939
    • ALWIL Software
Re: Email Problem After Enabling Email Client SSL
« Reply #3 on: March 04, 2013, 04:41:01 PM »
Hello,
what email server do you use?

headhog70

  • Guest
Re: Email Problem After Enabling Email Client SSL
« Reply #4 on: March 04, 2013, 06:34:28 PM »
I use Gmail.

I have UNchecked the Scan SSL connection box in the Mail Shield Settings.  This allows Live Mail to function.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89442
  • No support PMs thanks
Re: Email Problem After Enabling Email Client SSL
« Reply #5 on: March 04, 2013, 08:32:35 PM »
Just confirmation, did you remove any entries in the avast Mail Shield > Settings > SSL Accounts ?

If not remove those and tick the scan SSL connection box again .
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

headhog70

  • Guest
Re: Email Problem After Enabling Email Client SSL
« Reply #6 on: March 04, 2013, 09:53:35 PM »
I did remove the email account entries, and I confirm they are gone.

I just ticked the Scan SSL connections box and tired the Live Mail again.

This time all is well.  It is working. 

I may have been doing something wrong, but I doubt it.  The only thing I was changing was checking the Scan SSL connections and not changing anything in the Live Mail program.  Maybe it is because I'm running Windows 7 on a Mac.  The Mac side was getting jealous that I'm spending too much time working in Windows 7.  I will never know the source of my problem.

Thanks for your time.  You get credit for the fix.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Email Problem After Enabling Email Client SSL
« Reply #7 on: March 04, 2013, 10:09:51 PM »
The Mac side was getting jealous that I'm spending too much time working in Windows 7.

;D
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89442
  • No support PMs thanks
Re: Email Problem After Enabling Email Client SSL
« Reply #8 on: March 04, 2013, 10:22:22 PM »
You're welcome, glad that it is now working as it should.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security