Author Topic: can i get avast to stop having a popup window telling me its retrieving info  (Read 11489 times)

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Offline robert26

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Update: I have just done an avast program update and for a fraction of a second I saw that pop-up, too quick for me to do a screen capture. But that is along the lines of what I mentioned before in Reply #9 above, this is similar in that I don't believe this function has stalled and no information is retrieved.

So I think proceeding with the clean reinstall is your preferred option.

yea i did that, so far so good, thanx again

Offline DavidR

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You're welcome, thanks for the feedback.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline st4rdog

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Same issue here. Registering offline worked.

And how about stop it popping up every 30 minutes?? It breaks any video game that's currently playing, and potentially other apps.

Offline DavidR

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What pop-ups are you talking about ?
There shouldn't be any regular pop-up every 30 minutes, so a screenshot will help determine what it is and what can be done.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline st4rdog

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The same popup as mentioned previously - http://postimg.org/image/70vcetapd/

It keeps retrying every so often.

Offline DavidR

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I can't be certain as I don't use AIS, but that screenshot I believe this crops up is during registration now if it fails I wasn't aware that it continues to try.

The other issue I have is that your screenshot shows it relates to avast Internet Security.

However, your comment in your previous post "Same issue here. Registering offline worked." and off-line registration is associated with the avast free version, so I'm somewhat confused as to how this would have worked with AIS (Unless you were using a trial version, but even then I don't know how that would work either) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security