Author Topic: Unable to connect to my account - error 500 - WEB service unavailable  (Read 3648 times)

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macaromix

  • Guest
Hi,

I recently changed my avast account password and I can't re-connect to my account. I get the message "web service is temporarily unavailable...". I use mountain lion with the latest version of avast for mac.
Is it a known issue ? Is it really server side only ?

It worked perfectly before.

Thanks for your help

Offline specimen9999

  • Sr. Member
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  • Posts: 349
Re: Unable to connect to my account - error 500 - WEB service unavailable
« Reply #1 on: March 06, 2013, 03:03:48 PM »
I suppose you have to disconnect your account and reconnect it again from avast! Preferences> Miscellaneous. Seems rather obvious that if you changed your password it's not able to connect to your account with the old password.

macaromix

  • Guest
Re: Unable to connect to my account - error 500 - WEB service unavailable
« Reply #2 on: March 06, 2013, 05:53:07 PM »
Hi,

thanks for your answer. I did already tried with the new password when I asked the question, as you said it is obvious. Apparently it was a temporarily issue server side. I tried 10 hours later and it worked !