Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Mac Security
(Moderators:
Vlk
,
Radek Brich
) »
Unable to connect to my account - error 500 - WEB service unavailable
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Unable to connect to my account - error 500 - WEB service unavailable (Read 4170 times)
0 Members and 1 Guest are viewing this topic.
macaromix
Guest
Unable to connect to my account - error 500 - WEB service unavailable
«
on:
March 06, 2013, 03:36:00 AM »
Hi,
I recently changed my avast account password and I can't re-connect to my account. I get the message "web service is temporarily unavailable...". I use mountain lion with the latest version of avast for mac.
Is it a known issue ? Is it really server side only ?
It worked perfectly before.
Thanks for your help
Logged
specimen9999
Sr. Member
Posts: 349
Re: Unable to connect to my account - error 500 - WEB service unavailable
«
Reply #1 on:
March 06, 2013, 03:03:48 PM »
I suppose you have to disconnect your account and reconnect it again from avast! Preferences> Miscellaneous. Seems rather obvious that if you changed your password it's not able to connect to your account with the old password.
Logged
macaromix
Guest
Re: Unable to connect to my account - error 500 - WEB service unavailable
«
Reply #2 on:
March 06, 2013, 05:53:07 PM »
Hi,
thanks for your answer. I did already tried with the new password when I asked the question, as you said it is obvious. Apparently it was a temporarily issue server side. I tried 10 hours later and it worked !
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Mac Security
(Moderators:
Vlk
,
Radek Brich
) »
Unable to connect to my account - error 500 - WEB service unavailable