avast ashserv.exe crashing when shutdowning winxp sp2

[techieq]

hey gang

I'm having trouble with avast v4.6. When I shutdown WinXP the ashserv crashes and bring up error about it couldn't write to a praticular address in ram press ok to terminate the program. This problem occurs often when I use bittorent for long period of time.  Now this doesn't prevent XP from completely shutting down. What should I do?

My spec:

AMD athlon XP 2000+
Biostar N7CD 400 mobo
nvidia nforce2 chipset
2x 128 (256) kingston ram
Windows XP home with SP2
Western digital 30GB hdd

[Eddy]

Please use the search option before asking.
This issue is known to Alwil and there are already threads dealing with it.

[techieq]

thanks

Sorry for the trouble I am new here in these forums.

Techieq 

[techieq]

well I did  search for this problem and found an exact match but it was related to a previous version of avast (4.5 in particular ) I am using the current version of avast and i never had this problem with the previous version.

techieq

[Lisandro]

Techieq, please does not give up.
We'll keep trying to help you. But we'll need to wait for the avast support team tomorrow morning 

[techieq]

thanks for the encourage technical. I know that the avast team is really busy so wait them to respond. This problem is a minor annoyance so I am not paniciing yet.

Thanks
techieq

[Upthatwey]

I'm having the same happen here.

Laptop Piii 800 - 256MB RAM - XP-Pro/w-sp2

Also ashserv.exe crashing at random times and also occasional system lock-ups which I am sure is related to the ashserv.exe problem

[Vlk]

Upthatwey, the whole discussion here is about intermittent crashes on system _SHUTDOWN_ (quite benign). Is your problem different? Is ashServ.exe crashing while your working on your machine?

Thanks
Vlk

[Upthatwey]

Upthatwey, the whole discussion here is about intermittent crashes on system _SHUTDOWN_ (quite benign). Is your problem different? Is ashServ.exe crashing while your working on your machine?

Thanks
Vlk

Yes, while working.  I run mailwasher and feel that it crashes (occasionally) whilst mailwasher is checking for email.  Possibly also causing the system lockups.

This is a fresh install of XP Pro, Avast 4.6 and everything else.

I also have the shutdown problem.  Not everytime though, but it does happen.

[MovinT]

Hi...
        This exact problem happens for me as well, but interestingly enough when i reboot i find that avast is still starting up but it is switched off...

        I have to restart manually through administrative tools/services as the Avs4 control service has been disabled in startup & sometimes Avast anti-virus too.

        I have virtually the same specs working on winxp sp2 , it is a minor annoyance that is easily sorted by restart & the error shutdown message doesnt seem to effect shutdown too much, has it got something to do with the auto-update not shutting down..?

        (still a great piece of software tho  )

[scaa]

I too am having the crashing problem intermittently but the SLOW SLOW shutdown is really annoying. The problem started with with the last three or four beta updates (I DO NOT EXACTLY REMEBER THE NUMBER)which PROBLEM I had posted earlier.
Before that everything was JUST FINE

[Vlk]

Guys, look in the <avast>\data\log folder for files named unpXXXX (XXXX is a random number). Are there any such files? If so, please send them to my email address.

Thanks
Vlk

[MovinT]

Yes m8, i had 5 in there, on their way to you now 

[scaa]

vlk,
I have got six such files which are on their way to you.
I have just downloaded the new prerelease though and have not yet tested it.

[neiby]

It just happened to me on 4.6.614 on Win XP Home SP2. There are no unpxxxxxx files in the Log folder from today.

Sorry for not posting better info!