Author Topic: avast ashserv.exe crashing when shutdowning winxp sp2  (Read 8925 times)

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Offline bob3160

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AK83

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Re: avast ashserv.exe crashing when shutdowning winxp sp2
« Reply #16 on: March 10, 2005, 09:09:14 AM »
Guys, look in the <avast>\data\log folder for files named unpXXXX (XXXX is a random number). Are there any such files? If so, please send them to my email address.

Thanks
Vlk

I have same crashing problem and I have there 22 unpXXXXXXX -files. Can I send them you too? Sorry, my English is not very well..

Offline Lisandro

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Re: avast ashserv.exe crashing when shutdowning winxp sp2
« Reply #17 on: March 13, 2005, 02:24:00 PM »
I have same crashing problem and I have there 22 unpXXXXXXX -files. Can I send them you too? Sorry, my English is not very well..

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files to Vlk's email (vlk@avast.com) for further analysis.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Eddy's links for minidump issues:
http://www.jsiinc.com/SUBJ/tip4900/rh4981.htm
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
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Offline bob3160

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Re: avast ashserv.exe crashing when shutdowning winxp sp2
« Reply #18 on: March 13, 2005, 03:17:55 PM »
Technical
These aren't mini-dumps
They are unpXXXXX files in The avast foler:

C:\Program Files\Alwil Software\Avast4\DATA\log\unp32819450

By the way, my system has no files in the Mini-Dump Windows sub folder...
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Offline Lisandro

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Re: avast ashserv.exe crashing when shutdowning winxp sp2
« Reply #19 on: March 13, 2005, 03:29:32 PM »
These aren't mini-dumps
They are unpXXXXX files in The avast folder:
C:\Program Files\Alwil Software\Avast4\DATA\log\unp32819450

Sorry, my fault.
These are avast crash reports... Anyway, they're useful and can be sent to that email for analysis.
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