no manage to threat a virus

[Tonio]

hi!
my Avast antivirus 4.6 manages to find viruses but can't quarantine, heal, or remove some of them.
I don't know how to do.
I have 13 viruses like this.
thanks to bring me solutions.

[DavidR]

Files that are in use can't easilly be removed with ending the process.

- What OS are you using? is it up to date?
- What avast! version and VPS file (virus database) number, e.g. 0436-4 (see about avast!)
- What was the virus name, what was the filename, where was it found
  example (C:\windows\system32\infected-filename.xxx)?

If you have XP then you could try scheduling a boot-time scan from within avast.

[Tonio]

sorry can you explain "OS"?please.

virus database: 0509-4
name of viruses: trojan horse
they are located in C:\_RESTORE\TEMP\   
e.g. C:\_RESTORE\TEMP\A0008280.1
I'm actually using Windows Me

 

[Lisandro]

sorry can you explain "OS"?please.

Operational system. You've already answered: Windows Me

they are located in C:\_RESTORE\TEMP\   

Disable (and enable it after) System Restore

1. Right click on the “My Computer” icon on the Windows desktop.
2. Click “Properties”.
3. Click on “Performance”.
4. Click “File system”.
5. Click “Troubleshooting”.
6. Check “Disable system restore”.
7. Click on OK.
8. Close and RESTART your system.

After that, do another scan and if your system is clean then
Re-enable system restore

[Tonio]

 
thanks for helping me
"disable system restore" was already checked
the solution was to enable it.

thanks a lot!