Author Topic: to install a new program on a computer running avast  (Read 2071 times)

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Offline JTrahair

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to install a new program on a computer running avast
« on: March 10, 2013, 05:25:46 PM »
Hi I have developed a new invoicing program for a customer who uses Avast v.7.0.1747, but avast won't let us download the setup.exe and install the new software. What steps must I take to allow this to happen?

I am doing this remotely using join.me, with someone at the customer's computer to allow whatever has to be allowed.

Thank you.

Offline essexboy

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Re: to install a new program on a computer running avast
« Reply #1 on: March 10, 2013, 05:57:13 PM »
Is the file being blocked by webshield or is autosandbox catching it

Alternatively as I assume you know it is safe then disable Avast shields for the duration of the installation
Right click the avast icon and select shield control

Offline JTrahair

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Re: to install a new program on a computer running avast
« Reply #2 on: March 10, 2013, 07:00:58 PM »
Sandbox was asking for a response, and I didn't see anything about webshield.

Offline essexboy

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Re: to install a new program on a computer running avast
« Reply #3 on: March 10, 2013, 07:02:32 PM »
OK if sandbox is asking for a response then select run normally