Author Topic: Support Tickets: do they even look at them?  (Read 1126 times)

0 Members and 1 Guest are viewing this topic.

Offline CaptainLeonidas

  • Jr. Member
  • **
  • Posts: 75
  • Security rests between the display and the chair.
Support Tickets: do they even look at them?
« on: March 12, 2013, 09:17:08 PM »
Well, as the subject mentioned I am wondering how long it takes before a support tickets get answered.

I have 1 now waiting in some response (well any like really) for over 6 days.
This issue I have is now going on 12 or more days but who is counting right.
« Last Edit: March 12, 2013, 09:18:49 PM by CaptainLeonidas »
OS's used: Windows 10 Pro (x64) 1607 <-> Windows 7 Ult (x64) <-> Windows 8.1 Ult (x64) <-> Windows 2012 Essentials R2 (x64)
Avast Internet Security (sub for 10 PC's), HPM.Alert, Malwarebytes, Asus-x99 Deluxe/U3.1 (Intel Core i7 X980 EE - 64Gb Ram - NVidia Geforce x980 - Samsung PCI-e 950Pro 512 SSD), Microsoft Surface Pro 4 (6th Gen Intel Core i7 CPU - 16Gb Ram - 512 SSD)
When installing Avast! be sure to use the custom install... never the default!

Online DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86829
  • No support PMs thanks
Re: Support Tickets: do they even look at them?
« Reply #1 on: March 12, 2013, 09:33:29 PM »
Normally it isn't any were near this delay.

Personally I would use the forums as nothing is as fast as the forums for a response.

Or is this in relation to a topic/problem that hasn't been resolved ?
If so what is the URL of the topic ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security


  • J.R. Guthrie - avast! Sales and Support Specialist
  • Avast Reseller
  • Advanced Poster
  • *
  • Posts: 740
  • the only avast! Distributor & Platinum Reseller
    • Advantage Micro Corporation
Re: Support Tickets: do they even look at them?
« Reply #2 on: March 12, 2013, 10:24:29 PM »
Maybe we already know your answer!
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"