I know nothing about computers. I am running Windows XP Professional Service Pack 3. dual Pentium 4.
It started when Avast! told me to update last week. I installed the update and allowed the reboot. Upon reboot, my computer crashed, then when I pushed the button to shut it off and restart it, it did the scan thing. All files were checked and I thought everything was ok.
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.
I notice in the registration window, it says I have zero days left, but the date of expiration is the middle of next month.
I am using a paid-for version of Avast! Not the free one.
(See Attachment).
I tried to repair from the Control Panel, and did a reboot when asked, Avast! is still Broken!
I do not run any other security software on this machine. I do not use malware software or any other trash software, just Avast!
It's a hybrid machine built by a computer tech. I run MSSQL Server for the time clock and internal network.
The machine in the next office is running fine, Windows 7 and Avast! is working fine on it.