Author Topic: "Blackscreen" syndrome  (Read 56183 times)

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Offline chris..

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Re: "Blackscreen" syndrome
« Reply #30 on: March 31, 2013, 01:59:20 PM »
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.

hello,

Same yesterday when I wanted to reboot my pc (wxp pro Sp3 - intel PIV).

Strange because it wasn't the first time I rebooted since 8.0.1483 version.(the 2 or 3 other were ok)
nb:avast 8 was updated from v7 (no clean install).

With "Boot from last good configuration" it's ok now (even all shields)

Offline SugarD-x

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Re: "Blackscreen" syndrome
« Reply #31 on: March 31, 2013, 08:01:21 PM »
The windows would not start at all. It was a black screen with an hourglass.
I pushed the power switch and shut it down, then restarted it. I eventually used F8 and tried Safe Mode, no luck. So I used F8 then selected "Boot from last good configuration" or something like that. That worked, but Avast is broken.

hello,

Same yesterday when I wanted to reboot my pc (wxp pro Sp3 - intel PIV).

Strange because it wasn't the first time I rebooted since 8.0.1483 version.(the 2 or 3 other were ok)
nb:avast 8 was updated from v7 (no clean install).

With "Boot from last good configuration" it's ok now (even all shields)
It sounds like your issue *might* be related to something else then, as other things updating themselves that cause it could have been fixed since.

By any chance do you have a Nvidia graphics card installed?
~SugarD-x~

Offline chris..

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Re: "Blackscreen" syndrome
« Reply #32 on: March 31, 2013, 08:34:08 PM »
It sounds like your issue *might* be related to something else then, as other things updating themselves that cause it could have been fixed since.

By any chance do you have a Nvidia graphics card installed?
Yes , maybe other issue than avast

but no for GC , I have an ATI/ASUS AH 4650

Offline Seany007

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Re: "Blackscreen" syndrome
« Reply #33 on: April 08, 2013, 09:41:53 PM »
Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?

thanks a lot,
Pavel

I get blackscreens, I get BSOD, I get slow-downs. Windows 7 64-Bit (Comodo firewall version 6.0.264710.2708).

Offline leland

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Re: "Blackscreen" syndrome
« Reply #34 on: April 09, 2013, 02:40:06 AM »
The blackscreen and freezing of my Vista 64 Business is an installation with basically the OS only and all updates for this system installed + Secunia PSI and that's it. It did have Avast! 7 installed on it before.

And your support still did not respond to a ticket I sent in (which is now on day 7 with any anything asked at all).
Pfft.
This issue I have already is now 2 weeks and ongoing.....

You are not the only one with Vista Business x64 having the same issue.  For now I went back to version 7 and turned off program updates.  I have wasted way more time on this issue than I like.  If you have any Vista specific solutions I would appreciate your thoughts.  I might look at the Windows 8 solutions to see if it fixes it when I have time.  Thanks.

PS For those wondering I completely removed version 7 then installed version 8 which worked fine until it rebooted.  It would look like it was starting but then would stall on a black screen with no explanation of the problem.  The only way to get in was safe mode.  But I doubt most of the potential Windows 8 fixes will work because it seems to assume you can get into Windows which I can't.  maybe changing the settings in version 7 and then upgrading.  Anyway if anyone has specific thoughts on this it would be appreciated.

PPS the only other security software is the WIndows Firewall.

Leland.
 :(
« Last Edit: April 09, 2013, 02:47:22 AM by leland »

Offline SugarD-x

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Re: "Blackscreen" syndrome
« Reply #35 on: April 09, 2013, 03:14:59 AM »
Any of you guys using Nvidia drivers for your video card(s)?
~SugarD-x~

Offline Seany007

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Re: "Blackscreen" syndrome
« Reply #36 on: April 09, 2013, 12:37:05 PM »
Any of you guys using Nvidia drivers for your video card(s)?

It's a no for me.

Offline Kippensoep

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Re: "Blackscreen" syndrome
« Reply #37 on: April 19, 2013, 08:14:32 AM »
Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?

thanks a lot,
Pavel


Hi all,
if you have experience with "blackscreen" syndrome after installing/updating avast!, could you please give us a hint whether you have some other
security software installed (e.g. Online Armor)?

thanks a lot,
Pavel

I get blackscreens, I get BSOD, I get slow-downs. Windows 7 64-Bit (Comodo firewall version 6.0.264710.2708).



I have WIn  XP SP 3 Pro. With the new version of Comodo firewall, version 6.1, booting time increased from about 30-45 seconds to 6-19 minutes (even with all avast shields off) on different computers. In this time it is showing a black screen with just a cursor. Comodo 6.1 and AVast 8 seem to be "biting" each other. Avast 8 with Comodo 6.0 also caused my computer to behave unresponsive, but it was just tolerable. It is a real problem for me: 6  to 19 minutes boot time is very irritating: after boot-up the problem with responsiveness is still there. Avast 8 does not seem to go well with comodo 6.0/6.1.

Offline emumatic

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Re: "Blackscreen" syndrome
« Reply #38 on: April 21, 2013, 07:53:32 AM »
Hello,
Recently I'm getting BSOD from Avast Free (latest updates) just after restoring from hibernation.
Code: [Select]
The problem seems to be caused by the following file: aswSP.SYS

DRIVER_IRQL_NOT_LESS_OR_EQUAL
Minidumps uploaded.

Cheers

Offline jasoncollege24

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Re: "Blackscreen" syndrome
« Reply #39 on: May 13, 2013, 07:15:49 AM »
Operating System: Windows 8 pro and Windows 7 Ultimate (Dual Boot) as well as a laptop with Vista home premium installed
Other Security Software: None (Disabled Windows Defender before installing Avast 8 Free)
Graphics Drivers: NVidia

This problem only happened on my windows 8 installation. I also had gogle chrome set to install with it. I was forced to use system restore to restore my computer to the system restore point that avast created prior to installation. I installed avast again with google chrome, then changed the setting in the behavioral shield to uncheck the option to prevent unauthoried modifications, and clicked ok. I then tried to load google chrome in metro mode and it crashed even after restarting again.

Again i was forced to restore the PC, and this time i installed avast with google chrome and did a custom install, choosing not to install the behavioral shield at all. this completely solved my problems. Even when you disable that first option after install, avast blocks changes that are made before you disable it, so just refusing to install that shield all together is the best option i see at this point.

As an extra note, this was on a fresh install of windows 8 pro. on my other two windows versions, i had to disable the unauthorized modifications setting in order to allow windows to boot without a long black screen delay.

Online bob3160

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Re: "Blackscreen" syndrome
« Reply #40 on: May 14, 2013, 07:02:43 PM »
Strange that this happens on certain Window 8 systems and not on others.
I have both 64 and 32 bit computers running Windows 8 without any problems.
If we could only find out what those that have a problem have in common.   :'(
I believe that Avast is still looking for Dump files to get to the bottom of this problem.
« Last Edit: May 14, 2013, 07:04:29 PM by bob3160 »
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Offline avast@@dvantage77.com

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Re: "Blackscreen" syndrome
« Reply #41 on: May 14, 2013, 07:52:59 PM »
Dear Bob, the commonality IS Windows 8.  There is NO Service Pack yet, it is not ready, it is not debugged.  When you go to the bleeding edge, sometimes you bleed.  That's why they call it the bleeding edge (-:
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Online bob3160

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Re: "Blackscreen" syndrome
« Reply #42 on: May 14, 2013, 08:32:28 PM »
Dear Bob, the commonality IS Windows 8.  There is NO Service Pack yet, it is not ready, it is not debugged.  When you go to the bleeding edge, sometimes you bleed.  That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
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Offline CraigB

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Re: "Blackscreen" syndrome
« Reply #43 on: May 14, 2013, 09:40:46 PM »
Dear Bob, the commonality IS Windows 8.  There is NO Service Pack yet, it is not ready, it is not debugged.  When you go to the bleeding edge, sometimes you bleed.  That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
Like Bob I also have no problems whatsoever on win8.

Offline SpeedyPC

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Re: "Blackscreen" syndrome
« Reply #44 on: May 15, 2013, 05:03:49 AM »
Dear Bob, the commonality IS Windows 8.  There is NO Service Pack yet, it is not ready, it is not debugged.  When you go to the bleeding edge, sometimes you bleed.  That's why they call it the bleeding edge (-:
Sorry but if that were the case, then why am I and many others not having any problems ???
Like Bob I also have no problems whatsoever on win8.

Well I only had my very first BSOD problem on W8 64bit when Avast release v8.0.1488 and the problem was the aswTdi.sys for some reason when I gave them the dump file, I had to switch back to v 8.0.1483 and that was the only version I ever had when I got my first new laptop computer and I didn't have any problems once so ever on W8 64bit when they release the v8.0.1488 was the BSOD.

Some people are lucky and some people aren't so lucky ;)
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