Author Topic: Avast install nightmare  (Read 11763 times)

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Offline grtguyintx

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Avast install nightmare
« on: March 14, 2013, 05:02:12 AM »
So i downloaded and installed the newest version of Avast onto a windows xp and a windows 7 PC and it has been a nightmare from the start.

The whole setup process was painfully slow, hogged my memory like crazy and it kept freezing. When i finally got it installed i tried to register it and the only thing that happened was that my screen froze when trying to do so. I am glad i didn't start the update to my third PC and i still have version 7 and that it is working great.

So is this a bug in the software or what is going on? Before you ask, i can't have any corrupt files as i did a whole reformat just before installing (or trying to install) Avast newest version.

Does anyone know what is going on? Anyone have any tips on how to fix this?
« Last Edit: March 14, 2013, 05:10:41 AM by grtguyintx »

Offline essexboy

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Re: Avast install nightmare
« Reply #1 on: March 14, 2013, 03:44:43 PM »
Do you have any other antivirus programmes on the computer ?

Offline grtguyintx

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Re: Avast install nightmare
« Reply #2 on: March 14, 2013, 04:53:03 PM »
No other antivirus on the computers and no corrupt files either. They are both freshly formatted computers. I ran DBan to delete everything, than i re-installed the OS and the drivers. After doing that installed Avast which was a painfully slow process, and after downloading it and installing it that is where my worst trouble began. It is hogging my CPU memory big time and it has slowed down both computers bad. And if i try to register it, it freezes my computers.

Like i said, i had never had any trouble with Avast until this new version 8. I have a third PC that i still have version 7 and it is working great.

Offline essexboy

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Re: Avast install nightmare
« Reply #3 on: March 14, 2013, 05:01:03 PM »
Where did you get the download from ?  As I have Avast 8 on both win 7 and win 8 64 bit with no problems at all

Direct download links
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Offline grtguyintx

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Re: Avast install nightmare
« Reply #4 on: March 14, 2013, 05:09:47 PM »
I went to Avast.com and hit download which opened a box and once i clicked on i want free protection, it took my to CNET to download the software.
« Last Edit: March 14, 2013, 05:11:36 PM by grtguyintx »

Offline essexboy

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Re: Avast install nightmare
« Reply #5 on: March 14, 2013, 07:26:05 PM »
Hmm I never trust a cnet download..  I always get it direct if possible. 

Could you fully uninstall Avast from one system and use the removal tool that Rejzor has made .. Available here https://skydrive.live.com/?cid=94a12102e5094675&id=94A12102E5094675%21952 (AvastCleanupTool)

Then do a custom install of Avast 8 from the direct link

Offline drummerman

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Re: Avast install nightmare
« Reply #6 on: March 15, 2013, 01:46:21 PM »
Hmm I never trust a cnet download..  I always get it direct if possible. 

Could you fully uninstall Avast from one system and use the removal tool that Rejzor has made .. Available here https://skydrive.live.com/?cid=94a12102e5094675&id=94A12102E5094675%21952 (AvastCleanupTool)

Then do a custom install of Avast 8 from the direct link

After some problems at Windows booting I've deleted AVAST and did run Rejzors removal tool. At least I think it did as there is only a quick flash of a message immediately on starting to run the tool and then nothing afterwards. Is it running in the background silently or do I have to do this in save mode?

I will re-install AVAST 8 afterwards.

regards

PS. Just tried to run in Safe mode and the uninstaller process seems to go further until a message comes up that it cant access remote ... something  ???

Why does this uninstaller need to access anything 'remote'? I have remote registry access disabled in services, is this the problem?
« Last Edit: March 15, 2013, 02:04:57 PM by drummerman »

Offline drummerman

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Re: Avast install nightmare
« Reply #7 on: March 15, 2013, 06:56:22 PM »
Mmmmh, well, this time I used the AVAST uninstaller as linked by DavidR from save mode. Then installed again clean.

Straight away, same problem when booting from cold, gets to just after the Windows screen and then shuts itself down again to re-boot.

No problems when AVAST is not installed.

I tried to send a minidump file but windows won't let me ...

These probs have only been since the latest update (not the first V8 release which was fine).

regards

Offline essexboy

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Re: Avast install nightmare
« Reply #8 on: March 15, 2013, 07:18:35 PM »
Do you have any minidumps ?  If so could you upload them to a file sharing site where I can collect them and then analyse them

Offline drummerman

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Re: Avast install nightmare
« Reply #9 on: March 15, 2013, 07:30:15 PM »
This will read stupid but how?

I tried to submit a minidump file by email but windows just says it cannot open it/I have no access ...

What file sharing site do you mean?

Thanks and regards

Offline essexboy

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Re: Avast install nightmare
« Reply #10 on: March 15, 2013, 07:34:48 PM »
You can create a free account here, then upload the file and post the sharing link here 
http://www.mediafire.com/
But first go to c:\windows\minidump right click the latest one and select copy to desktop then upload from there

Offline drummerman

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Re: Avast install nightmare
« Reply #11 on: March 15, 2013, 07:50:51 PM »
Opened the account and transferred the minidump file to desktop.

Can't upload as administrator permission needed??

I am administrator  ???

regards

Offline essexboy

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Re: Avast install nightmare
« Reply #12 on: March 15, 2013, 07:58:36 PM »
OK next trick will be to zip the file and then try to upload..  If that fails we can take ownership of it


Offline drummerman

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Re: Avast install nightmare
« Reply #13 on: March 15, 2013, 08:02:10 PM »
No read permission ... wont even let me zip it.

regards
« Last Edit: March 15, 2013, 08:25:16 PM by drummerman »

Offline essexboy

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Re: Avast install nightmare
« Reply #14 on: March 15, 2013, 08:39:10 PM »
OK download this zip file to your desktop
https://dl.dropbox.com/u/73555776/TakeOwnership.zip
Unzip and extract InstallTakeOwnership.reg to your desktop
Double click and allow to merge with the registry
Now right click the minidump and select take ownership
A black box will open and do its thing
You now own this file and should be able to upload it