Author Topic: \\.\globalroot\systemroot\svchost.exe  (Read 16450 times)

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Offline essexboy

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #30 on: March 15, 2013, 05:18:37 PM »
OK we just have the svchost file to kill now, that is inactive so any avast alerts should have ceased

Bigpapi567

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #31 on: March 15, 2013, 05:26:20 PM »
New OTL file

Bigpapi567

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #32 on: March 15, 2013, 05:26:54 PM »
yeah i havnt gotten any avast popups since your correct

Offline essexboy

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #33 on: March 15, 2013, 07:12:29 PM »
After this run could you let me know what problems remain

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24
FF:64bit: - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O4 - HKU\S-1-5-21-1328156809-3205407908-1351085036-1001..\Run: [Best Buy pc app] C:\Users\Zach\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms File not found
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O4 - Startup: C:\Users\UpdatusUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll File not found
[2013/03/14 21:29:03 | 000,020,480 | ---- | C] (Microsoft Corporation) -- C:\Windows\svchost.exe

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Bigpapi567

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #34 on: March 15, 2013, 07:55:26 PM »
newest OTC scan and i appreciate you taking the time to help me with this it isnt exactly speedy but its definitely helping me out so im thankful for that :)

Offline essexboy

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #35 on: March 15, 2013, 07:56:58 PM »
OK before I tidy up, any outstanding problems ?

Bigpapi567

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #36 on: March 15, 2013, 07:58:05 PM »
Nope not that ive noticed yet

Offline essexboy

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #37 on: March 15, 2013, 07:59:55 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:


Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

Bigpapi567

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #38 on: March 15, 2013, 08:21:41 PM »
Thank for the help everything seems to be running good at the moment ill let you know in 24 hours if anything changes but downloads are going faster and doesn't freeze up anymore! great work

Offline essexboy

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Re: \\.\globalroot\systemroot\svchost.exe
« Reply #39 on: March 15, 2013, 08:23:35 PM »
My pleasure  ;D