Author Topic: Windows 7 OS wont let avast run correctly? $120 dollars to fix  (Read 2829 times)

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john.r.m

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was told by support that my windows 7 registry is the reason why avast 8 isn't running correctly like avast 7 on my PC using Mozilla. I cant retrieve gmail, update flash or watch flash video. I called support and was told id have to pay avast $120 to fix the issue. This TOTALLY UNACCEPTABLE b/c everything was fine before the upgrade. HELP

Offline Asyn

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Re: Windows 7 OS wont let avast run correctly? $120 dollars to fix
« Reply #1 on: March 16, 2013, 06:42:22 PM »
No need to pay anything. :)

- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Offline DavidR

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Re: Windows 7 OS wont let avast run correctly? $120 dollars to fix
« Reply #3 on: March 16, 2013, 06:46:45 PM »
Yes it is totally unacceptable and you shouldn't have to pay anything.

Assuming this was the telephone number on the avast website for support, this is provided by a 3rd party:
The third-party Support Manager, has requested info about 3rd party support issues, so if you have time to recount your experience (copy and paste your post, and see the above post link, etc.), give the link to this topic.

Vojta - 3rd Party support Manager - Vojta, nekvapil(at)avast(dot)com
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

john.r.m

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Re: Windows 7 OS wont let avast run correctly? $120 dollars to fix
« Reply #4 on: March 16, 2013, 07:02:19 PM »
Which avast!..?? (Free/Pro/IS/Premier)
- Which version: 8.1.1483
- OS..?? W7 64Bit/ SP unknown
- Mozilla Ghostery
- Which AV did you use before avast- norton, avast7 and now avast 8


Offline Asyn

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Re: Windows 7 OS wont let avast run correctly? $120 dollars to fix
« Reply #5 on: March 16, 2013, 07:05:18 PM »
Which avast!..?? (Free/Pro/IS/Premier)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0