test. PLEASE respond!

[essexboy]

OK these JS files are causing a problem..  So reboot to normal windows, run an OTL scan
Then do not reboot until I give you the next fix..  I will be here for a while 

[kissagain]

essexboy,
I didn't understand why I hadn't gotten a reply sooner (didn't notice the "page 2") but finally found it a little while ago.
I have done another "Run Scan" with the OTL and have attached the log here.
kissagain

[essexboy]

No problem, you will be amazed at how many times I miss page 2

How is the computer behaving now ?

[kissagain]

My printing is still getting a "communication not available" msg and my sound has not returned. I try "google.com" and I get a "404 Not found".... no changes that I notice, but I'm not sure how much could be wrong either. I have not gotten any of the " Malicious URL Blocked" msg either for awhile (even before making contact with you, only periodically), with exceptin a few days ago.

The other msg that I had pop up witinmy "problem period" has been the Malicious URL but it was  "Object: JS: Script JP-inf[trj]    Process: C:\windows\system32\svchost.exe" ("Process" and "Object" may be in wrong order). I have rcently fund ypaperwith this info, but it have been quite awhile since having that popup.

[essexboy]

Lets run a repair on the main system files, this could take up to 30 minutes to run 

Download  Windows Repair (all in one)  from this site

Install the programme then run



Go to step 3 and allow it to run SFC



On the start repairs tab click start


Select the following  items and tick restart system when finished

[kissagain]

I ticked the "restart system" when finished and started the repairs. I left home for a time, then to return to find "time lasped 2hr 47mins". Then I noticed I was to disable antivirus. I then disabled it "until restart of system". The repairs are still ongoing, now at elasped time: 2hr 55mins. I am wondering if I might need to begin over (still running) considering I had not disabled Avast?

[kissagain]

PS - When I came home, the Progress bar said, "Repair Jobs: 3/18" and it is still there with TIme elapsed: 3hrs 43mins (now).

[kissagain]

PPS - time lapsed: 9hrs 22mins and still at the same place: Repair Jobs: 3/18  (repair internet explorer),

FYI- Not sure if it matters, but I don't think I have updated IE since I got the computer several years ago. I use Firefox for my browser.

I'm closing  "Tweakng.com" until further notice from you.

[essexboy]

OK I will reduce the number of repairs

Just tick the ones shown below

[kissagain]

ok. Just did the repair run. It took less than 5 mins. After restarting, and once logged into my user Window (also Admin) and connected to internet, almost an immediate popup of the alert "Malicious URL Blocked" by avast. Still same Process and objects... URL:MAL  and C:\windows\systems32\svchost.exe
 
Still no sound for my Windows start up. Have not yet checked other problems. I'm ready to proceed with further instructions.

[essexboy]

OK do you have a USB drive handy ? If so we will work outside of windows

Download Peazip to the desktop 
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly 
 

 
Download the following files to the desktop .. Right click the links and select save as...then select desktop 
 
Rufus
 
OTLPE_standard
 
Right click OTLPE on your desktop and select  ..Open as archive 
 

 
 
Select OTLPE standard 
 

 
Click Extract, ensure that desktop is selected 
 

 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon.

Press Start Burn


Once the USB has burnt then

• Download Farbar Recovery Scan Tool and save it to the flash drive.
  
  
  • Reboot your system using the boot USB you just created.
  Note : If you do not know how to set your computer to boot from USB follow the steps here
  
• As the  Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads  :)
• Your system should now display a Reatogo desktop.
• Locate the flash drive and run FSRT
• The tool will start to run.

• When the tool opens click Yes to disclaimer.
• Press Scan button.
  
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[kissagain]

Only one question before I begin this preceding process:
Once I have the Reatogo Desktop and after finding the FRST.txt log, will I be able to locate and use Firefox to access this forum to reply with the log OR will I have to go to another computer to send the log and read your next reply? I'm am believing I will be okay at my  own computer, but want to ask to be sure.

[essexboy]

No you should be able to access the net from the reatogo desktop and firefox is already on it

[kissagain]

essexboy,

ANOTHER problem! I have one USB (recognized and use with my computer) but didn't want to loose files, etc that is on it. So purchased another one for this process. I insert it to run rufus. It is noticed with an icon in "tray" BUT it is not recognized in "My computer" nor by rufus (the "Start" is greyed out still).
What now?!   

[essexboy]

Can you burn a CD ?

If so then double click the OTLPE.exe file and it will burn it to a CD
You can boot from that
Then add FRST to the USB (it is a small file) and then run from the reatogo desktop