Author Topic: Avast Enterprise Cosole up to date clients-not  (Read 7267 times)

0 Members and 1 Guest are viewing this topic.

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Avast Enterprise Cosole up to date clients-not
« on: March 20, 2013, 04:04:26 PM »
Hello, I use Avast Enterprise Administartion Console and many End point protection suite managed clients.My problem is AES Mirror is up to date, but clients not .Every Client shows VPS version with date when is installed. When I click on update button on client shows "Already up to date".
 

Offline Avosec-UK

  • Avosec Technical Support
  • Avast Reseller
  • Sr. Member
  • *
  • Posts: 294
    • Avosec
Re: Avast Enterprise Cosole up to date clients-not
« Reply #1 on: March 20, 2013, 04:50:29 PM »
Hi,

Check the mirror server logs located in: C:\Program Files\AVAST Software\Enterprise Administration\mirror\logs\
Let us know what do you see there.


Offline avast@@dvantage77.com

  • J.R. Guthrie - avast! Sales and Support Specialist
  • Avast Reseller
  • Advanced Poster
  • *
  • Posts: 741
  • the only avast! Distributor & Platinum Reseller
    • Advantage Micro Corporation
Re: Avast Enterprise Cosole up to date clients-not
« Reply #2 on: March 20, 2013, 05:59:27 PM »
You may have some ports that need to be opened.  I know the mirror uses a unique port.

Enterprise Administration Required Ports - http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1291#idt_18
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Re: Avast Enterprise Cosole up to date clients-not
« Reply #3 on: March 21, 2013, 10:42:25 AM »
Here is the log from last day:
21.03.2013   10:48:01.000   1363855681   (null)   Stopped: 21.03.2013, 10:48:01
21.03.2013   11:17:53.000   1363857473   (null)   Started: 21.03.2013, 11:17:53
21.03.2013   11:17:53.000   1363857473   (null)   Running mirror_w32-0 (0)
21.03.2013   11:17:53.000   1363857473   (null)   Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] SERVER
21.03.2013   11:17:53.000   1363857473   (null)   Memory: 29% load. Phys:1477736/2088216K free, Page:3559208/4032476K free, Virt:2078416/2097024K free
21.03.2013   11:17:53.000   1363857473   (null)   Computer WinName: WSUS
21.03.2013   11:17:53.000   1363857473   (null)   Windows Net User: SYSTEM
21.03.2013   11:17:53.000   1363857473   (null)   Operation set to INST_OP_MIRROR_MIRROR
21.03.2013   11:17:53.000   1363857473   (null)   Using temp: C:\TEMP\_av_mirrI.tm~a05244 (15698M free)
21.03.2013   11:17:53.000   1363857473   (null)   Computer DnsName: WSUS
21.03.2013   11:17:53.000   1363857473   (null)   Computer Ip Addr: 192.168.0.12
21.03.2013   11:17:53.000   1363857473   (null)   scr: mirror begin...
21.03.2013   11:17:53.000   1363857473   (null)   SYNCER: Type: use IE settings
21.03.2013   11:17:53.000   1363857473   (null)   SYNCER: Auth: another authentication, use WinInet
21.03.2013   11:17:53.000   1363857473   (null)   GUID: 9084b247-8349-4233-a7c6-f1dbcda2e423
21.03.2013   11:17:53.000   1363857473   (null)   scr: Mirroring...
21.03.2013   11:17:53.000   1363857473   (null)   Server definition(s) loaded for 'main': 110 (maintenance:0)
21.03.2013   11:17:53.000   1363857473   (null)   SelectCurrent: selected server 'Download404 AVAST5 Server' from 'main'
21.03.2013   11:17:53.000   1363857473   (null)   scr: Using server: http://download404.avast.com/iavs5x
21.03.2013   11:17:54.000   1363857474   (null)   GetFileWithRetry: servers.def downloaded .
21.03.2013   11:17:54.000   1363857474   (null)   servers.def not changed, 1363195301
21.03.2013   11:17:54.000   1363857474   (null)   Server definition(s) loaded for 'main': 110 (maintenance:0)
21.03.2013   11:17:54.000   1363857474   (null)   SelectCurrent: selected server 'Download405 AVAST5 Server' from 'main'
21.03.2013   11:17:54.000   1363857474   (null)   scr: Using server: http://download405.avast.com/iavs5x
21.03.2013   11:17:54.000   1363857474   (null)   GetFileWithRetry: jollyroger.vpx downloaded .
21.03.2013   11:17:54.000   1363857474   (null)   jollyroger.vpx not changed, 1363812991
21.03.2013   11:17:54.000   1363857474   (null)   GetFileWithRetry: mirror.def downloaded .
21.03.2013   11:17:54.000   1363857474   (null)   mirror.def not changed, 1363813061
21.03.2013   11:17:56.000   1363857476   (null)   scr: Setting product 'abp' files (689 of 694 set)
21.03.2013   11:17:58.000   1363857478   (null)   scr: Resetting existing files (reset 689 files, leaving 0 files).
21.03.2013   11:17:58.000   1363857478   (null)   Server definition(s) loaded for 'main': 110 (maintenance:0)
21.03.2013   11:17:58.000   1363857478   (null)   SelectCurrent: selected server 'Download401 AVAST5 Server' from 'main'
21.03.2013   11:17:58.000   1363857478   (null)   scr: Using server: http://download401.avast.com/iavs5x
21.03.2013   11:17:58.000   1363857478   (null)   scr: mirroring 'abp' - nothing to do.
21.03.2013   11:17:58.000   1363857478   (null)   scr: Setting product 'ais' files (4 of 694 set)
21.03.2013   11:17:59.000   1363857479   (null)   scr: Resetting existing files (reset 4 files, leaving 0 files).
21.03.2013   11:17:59.000   1363857479   (null)   Server definition(s) loaded for 'main': 110 (maintenance:0)
21.03.2013   11:17:59.000   1363857479   (null)   SelectCurrent: selected server 'Download403 AVAST5 Server' from 'main'
21.03.2013   11:17:59.000   1363857479   (null)   scr: Using server: http://download403.avast.com/iavs5x
21.03.2013   11:17:59.000   1363857479   (null)   scr: mirroring 'ais' - nothing to do.
21.03.2013   11:17:59.000   1363857479   (null)   scr: Mirroring done.
21.03.2013   11:17:59.000   1363857479   (null)   Direct delete of file: C:\TEMP\_av_mirrI.tm~a05244\onefile
21.03.2013   11:17:59.000   1363857479   (null)   scr: Sumarizing...
21.03.2013   11:18:00.000   1363857480   (null)   scr: Setting product 'abp' files (689 of 694 set)
21.03.2013   11:18:00.000   1363857480   (null)   scr: Setting product 'ais' files (690 of 694 set)
21.03.2013   11:18:00.000   1363857480   (null)   Return code: 0x20000001 [Nothing done]
21.03.2013   11:18:00.000   1363857480   (null)   Stopped: 21.03.2013, 11:18:00

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Re: Avast Enterprise Cosole up to date clients-not
« Reply #4 on: March 21, 2013, 10:44:31 AM »
add here is status.txt
=========================================
avast! Mirror
=========================================

Mirror folder: C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror

Mirroring products: abp,ais



Current versions in mirror:

avast! Endpoint Protection: 7.0.1455 (Jul 12, 2012)

Virus database: 130320-1 (Mar 20, 2013)

Offline Avosec-UK

  • Avosec Technical Support
  • Avast Reseller
  • Sr. Member
  • *
  • Posts: 294
    • Avosec
Re: Avast Enterprise Cosole up to date clients-not
« Reply #5 on: March 21, 2013, 11:01:58 AM »
Check whether you can access the server on port 16135 from one of the machines.
Just open a web browser and provide the following address: http://servername:16135/servers.def where servername is the DNS name of the server.

If you can't, do what avast{@}advantage77.com has advised you to do.

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Re: Avast Enterprise Cosole up to date clients-not
« Reply #6 on: March 21, 2013, 03:13:57 PM »
Yes port 16535 is open and lighhttpd is on. I try to stop lighthttpd and then clients updates successfully from internet .When web server is running clients try to get updates from mirror, but after analyse file addfiles_abp.def appears message  "already is up to date"and dont change VPS version.In folder "C:\Program Files\AVAST Software\Enterprise Administration\mirror\distrib\distrib0" on mirror has files up to date .

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Re: Avast Enterprise Cosole up to date clients-not
« Reply #7 on: March 21, 2013, 03:17:39 PM »
ops I wrong the port right is 16135 of course

Offline tonytv

  • Newbie
  • *
  • Posts: 7
Re: Avast Enterprise Cosole up to date clients-not
« Reply #8 on: March 21, 2013, 03:37:45 PM »
Here is the part of setup.log on the client mashine.
HttpGetWinsock(http://192.168.0.12:16135/prod-abp.vpx)
16:09:46 nrm/int  Used server: http://192.168.0.12:16135
16:09:46 min/fil  GetFileWithRetry: prod-abp.vpx downloaded .
16:09:46 min/fil  prod-abp.vpx not changed, 1363863534
16:09:46 nrm/int  HttpGetWinsock(http://192.168.0.12:16135/addfiles_abp.def)
16:09:46 nrm/int  Used server: http://192.168.0.12:16135
16:09:46 min/fil  GetFileWithRetry: addfiles_abp.def downloaded .
16:09:46 min/fil  addfiles_abp.def not changed, 0



192.168.0.12 is my mirror server and the file prod-abp.vpx on the server (C:\Program Files\AVAST Software\Enterprise Administration\mirror\distrib\distrib0\prod-abp.vpx) is with latest date!