"Avast! encounters problems"

[nikko1]

Installed Avast! a few days ago and keep getting this box:

"Internal error has occurred in Avast! program. It is probably caused by a program bug or invalid entry data." 

Unable to "Send error report".

Thank you.

Dell Dimension 500 MHZ Plll
Windows 2000 Professional

[Eddy]

Did you tried the repair option?
What exact version of Avast?
Any other security (or related software) installed/running?

[nikko1]

Thank you, Eddy.

Don't remember seeing a repair button. 

These are always running:

Avast! 4.5 Home Edition

WinPatrol
CookieWall
Spybot Search & Destroy
Zone Alarm

I just stopped another full Avast scan and had to reboot due to a
hangup.  It found one infection: 

"Win32:Kuange" found in Panda Titanium Antivirus.

A week ago I did an online Panda Scan and it found 19 infections.  I had Norton A/V running and it never picked them up.  Am always updating.  I uninstalled Norton and installed PTA 2005.  Then read about Avast!  Then continued having trouble uninstalling Panda.  Each time I'm denied removal of PTA from the Registry and my Program Files.  I have spent five days working to remove PTA using Regedit, CCleaner and RegCleaner.  Seems I've removed most of it except the following:  (I hope I copied this correctly.)

HKEY_LOCAL_MACHINE

HKEY_LOCAL_MACHINE\SOFTWARE

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Firewall

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Panda Antivirus Lite

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\PavShld

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Preventium+

I wonder if this is what is keeping Avast! from running properly.

Just before I came back here after the scan,  I checked the "Log Viewer":

3/8/2005 1:07:38 AM

Application 328    Sign Of Win32:Kuang2" has been found in "C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\SDISK2.IMG\sdisk2" file.


3/8/2005 1:08:08 AM
Application 328    Sign of "Win32:Kuang2" has been found in "C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavdll.dll" file.

Eek!  Thanks again for all your help.

Jean

[Eddy]

For Panda files detected as being infected:
That is a know issue. Panda refuses to encrypt their signatures (INFO)

Make sure you are logged in as administrator (not as user with admin rights) while trying to remove the registry keys. Also make sure there is no process/application running that can use those keys.

Make sure everything from NAV is gone. add/remove is not enough. For versions up to 2003 there is a standalone util to remove it on Symantec's website. Link to it can be found on this board. For versions 2004 and up, you have to do it manully as explained on Symantec's website. Link to it is also somewhere on this board.

To repair Avast:
start > control panel > add/remove > Avast > change/remove > (scroll down) repair.