Recently, the owner of my 1-year subscription to Avast downloaded an update for the latest version of the software. It reverted her security back to the Trial but our subscription does not end until July this year. She has called and spoken to a few people over the phone but none were able to provide ample assistance. I'm not sure what else to do. I read that people are having an opposite problem where when they upgrade to the latest version, their free software becomes a trial. But we have a subscription.