"Another thing is, if it's necessary to work like you did, for to connect a PC to
https://my.avast.com isn't that worth (see it like a toy and don't worry about!). There's no function behind!"
Since Avast asks users to register on the website, I assume that this is required and important. So if something went wrong, I wish to correct it.
"You did some mistakes. On the other hand: did you proof, what I asked you for (point 3) in my last post? Why didn't you follow my advise?"
What mistakes? Yes, I am SURE that I installed the FREE version on both computers. How could I have installed a Paid version without Avast asking for payment?! I used the EXACT same installer file on two computers -- BOTH say FREE! Why do you say that I did not follow your advice? I certainly have.
"Concerning point 1: Did you use the repair-function of avast or not? Did you restart your XP-PC? Did you proof?"
Yes, I did the repair function. It changed nothing. Of course I re-booted the PC.
"Concerning point 2: Did you think about putting both PC under your alternate mail-address?"
Yes, I thought about it.... but HOW do I do this? If I login to the Avast website, it shows ONLY my main email address as PRIMARY EMAIL. If I then try to add my alternate email address by using ADD EMAIL, it says THIS EMAIL IS ALREADY IN USE.
"Concerning point 3: Did you proof with your
alternate mail-address in
https://my.avast.com?"
I cannot add my alternate email address to my existing account. I even tried to create a new account using the alternate address -- it will NOT allow this. What more can I try with my alternate email address?
"Why did you uninstall and install avast? And second time uninstalled?"
Because you asked me whether under SETTINGS -> ACCOUNT does the program show CONNECTED. It always shows DISCONNECTED. Since you implied that this is NOT NORMAL, I therefore tried to reload the software in case some error had happened. Trying a reload is STANDARD PRACTICE.
"What did you cancel? The uninstall or new install of avast? Why did you do this all? For what?"
To try to get the program to work as I assume it should, of course!
"Excuse me, please, but do you really know, what you are doing?"
Do you think such words are helpful? You have no right to make accusations or negative comments. After many years of professional engineering, pardon me, but I demand to be treated with as much respect as I have always treated you. What I am doing is asking for help. I have done everything you have asked me to do. I have then tried to do other things I know to be SAFE and NORMAL procedures.
"Why are you working within the registry? There was no reason for!!!"
After Avast is installed, I have not noticed that the program announces the email address which was used. Your website will NOT allow me to enter my alternate email address. So I looked in your INI files as well as the registry hoping that I might be able to verify the email address which was used in case there was a typographical error. I have mode NO changes to any files -- just reading. I hoped to find an obvious error concerning the email address, but I was not successful in this.
"What browsers do you use?"
Firefox and/or IE
Summary: The REPAIR FUNCTION did not help. I cannot enter my alternate email address on the website. My main PC shows that it NOT CONNECTED. The website shows ZERO under CONNECTED DEVICES. If I click on ADD NEW DEVICE, I am taken to a download page -- this is NOT what one would expect!
John