Hi John!
I can't believe, that it's develloping this way. I had just asked for, if you know, how to use 'aswclear' and you already did everything. I doubt, if anybody is able making you clear, how 'avast' is working.
Are you sure, that you made a restart between de- and new install?
Hi!
Just try point 1 to 4 and repeat before you do a clean install. Do you know, how to do?
Now I know, where to find 'aswclear'. MY FAULT: I meant REPORT BEFORE!!!
But before you do that, you should control/change several internal settings and I hope, we can do together, for I'll tell you in another post 'what where to do'. Ok? Did you read this?[/b)
Now here are further explanations for you:
The 'Avast Account' (https://my.avast.com) is a very small detail of 'avast' and you really don't need, but you can use it, if you wish.
'Avast' is a huge program with multiple functions and during the installation it sets several internal settings to 'default' (e.g. your 'avast account': it is set to 60 minutes, that means: only every hour 'avast' will update your 'avast account'!!!).
The result: every entry (PC or mobilephone) with update not older than 1 day will show 'SECURED' or you see 'Security status: OFF'.
So, if you look into your 'avast account' right after you have installed avast, you will see nothing there!
That has to do with the distribution of the many updates, the 'avast'-servers have to manage.
When I wrote about the mistakes, I meant that you act too fast, for you lost patience (I meant no harm).
DID YOU READ ALL OF THIS?
I have followed ALL of your suggestions, EXACTLY.......
I uninstalled and reinstalled the program the normal way (Add-Remove Programs, etc.). The program showed UNREGISTERED. When I clicked on REGISTER, a window appeared saying "Collecting Information.....", but then nothing else happens.
1.Then I uninstalled using ASWCLEAR.EXE, this time in SAFE MODE (since this is what was recommended) -- the result was IDENTICAL. It still shows UNREGISTERED and pushing the REGISTER button does nothing.
2. Notice that the registration screen has TWO ways to register. The first way is done ONLINE and this NEVER works here.
3. However there is another way to register which is for OFFLINE computers, and it uses a LICENSE KEY. Maybe I originally used this method? It has been so long that I simply do not recall! However since I have a license key sent to me by Avast via email, I decided to try this once again (since everything else has FAILED). So I inserted my old license key and it worked PERFECTLY. Now my Avast is registered!
4. Neglecting the website, I have the same remaining problem...... SETTINGS -> ACCOUNT still shows DISCONNECTED. Is this important ??
5. This software has been uninstalled and reinstalled so many times and in so many ways, and the result is ALWAYS the same. I now doubt that there are any installation problems here. However I MAY have first registered using the OFFLINE method which resulted in a LICENSE KEY. Again, is this important ??
Concerning point 1:I didn't ask you to do this, but done is done. The reason: there are special instructions for using 'aswclear'.
It seems to me, that you don't need something like that.
Concerning point 2:I know. But I don't understand, why the online-registration didn't work, for I couldn't see, what you really did.
You're too fast!Concerning point 3:Normally the online-registration works. If you were registered before, 'avast' would save the old items and show you after installation.
No doubt, that you used the 'offline-registration'-method for the first time. But now you're (again) registered.
What do you intend doing NEXT?Concerning point 4:It IS important and I told you before why.
You have to change the following details in 'avast'-settings.
--> Settings --> choose 'Browser-Integration' and install 'AD Blocker' on IE and Firefox,
--> choose 'Account' (Actual Status) and see, if it shows 'Disconnect'. If yes, click 'Connect' using
your MAIN mail-address and password. You can also change the update-time from '60' to '20'.
--> choose 'Community' and here you can untick all Community-Features.That's it.
Concerning point 5:You didn't had doing all of this, if you gave 'avast' time to do it's work (without forcing 'avast'!).
I guess, it's NOT important (for it went the way, it did). I only had one experience like this after a 'clean install' on one of my PCs, because I had a cut-off during the update of 'avast'-program.
Important:
If you intent to do a 'clean install' on the W7-PC, please REPORT BEFORE, which situation do you have NOW on your 'XP'-PC.
The installation on the 'W7'-PC will be different (don't forget the changes in the settings!), for especially your 'Avast-Account' has to be CONNECTED with your MAIN mail-Address and password. If there is 'Mail-address is already used' or something like that, go ahead and put in your MAIN mail-address and password.It should work. Good luck.
HDW38