aswSnx fails to load - but I have updates and XP SP3

[glnz]

I get the following error message in Event Viewer - System on every reboot.  (I have Avast AV Free version 8.0.1483 on a Win XP Pro SP3 machine.)

Event Type:    Error
Event Source:    Service Control Manager
Event Category:    None
Event ID:    7026
Date:        3/22/2013
Time:        11:02:44 PM
User:        N/A
Computer:    [Computer Name - I have a Dell Optiplex 755]
Description:
The following boot-start or system-start driver(s) failed to load:
aswSnx
 
Also, after a file search, I can see that I have  aswSnx.sys   already on my computer as follows:
in C:\WINDOWS\system32\drivers - version 8.0.1483.72
in C:\Program Files\AVAST Software\Avast\Setup\INF - version 8.0.1483.72
in C:\WINDOWS\system32 - version 7.0.4095.0
 
I checked the other posts on this forum, but I already have SP3 and this is almost a year since Avast said it was fixing this issue.

SO - WHAT TO DO?  Thanks.

[jefferson sant]

Generating and sending a Support Package

https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=1061

but when sending packages ftp

https://feedback.avast.com/responses/problems/status/all

Zipped and his name

[glnz]

Jefferson:  I uploaded my Support Package to your NORMAL ftp site, NOT the one you specify.  Your instructions are NOT CLEAR.  Have you fixed this problem?

[jefferson sant]

Have you fixed this problem?

not. although I do not use more windows xp.is the least I can do.

send to the topic team

[DJBone]

Jefferson:  I uploaded my Support Package to your NORMAL ftp site, NOT the one you specify.  Your instructions are NOT CLEAR.  Have you fixed this problem?

Just for clarification: jefferson santiag isn't a member of avast software!

DJBone

[glnz]

DJBone - can't believe I was tricked by this idiot.  Hey, Avast, this guy Jefferson Santiag is some kind of fake.  Please bar him.

In the meantime, Avast team -- the real one -- have you made any progress on my issue?

Thanks.

[essexboy]

You are showing two versions of the file

in C:\WINDOWS\system32\drivers - version 8.0.1483.72
in C:\WINDOWS\system32 - version 7.0.4095.0
 

Have you tried a full uninstall/re-install using aswclear ?

[glnz]

No, but I've done Repair twice now.

Will going through the un- and re-install process really help?

[essexboy]

Yes I believe it will as you have two different versions of the one file.  One is V8 and the other V7


Download aswClear to your Desktop.
Download the correct version of Avast 
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Disconnect from the net
Uninstall Avast via control panel

• Boot to Safe Mode.
  
  • Restart the computer.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe mode with Networking menu item
  • Press Enter.
• Run aswClear
• In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  
  
• Press Uninstall
  
• Once complete reboot your system to Normal Mode
  
• Reinstall Avast
• You will need to reinstall your licence 

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