Author Topic: Avast Software Pro Upgrade issue  (Read 8809 times)

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Offline oneupgamer

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Avast Software Pro Upgrade issue
« on: March 31, 2013, 04:56:54 PM »
Hello. I love Avast free antivirus and have used it for longer then i can remmember. But recently i've had a small issue with it. Today i recieved a notice from the program saying a software update was available. So i clicked update now. Now as most of you know when updating the free software it gives you a choice to stay with free or buy a pro licence. Well this time it didn't give me a choice. It just upgraded me to pro and said the licence was't actvated. Well I found how to activate it but it said my Avast would expire in ten days. Then when i activated it the time changed to 30 days wich i get 30 day free trial. But I was using free it didn't have an expiery date so where is this 10 days comming from? why did it upgrade me to pro? How do i get back to using free? and why didn't it give me the choice of free or pro for this software update?

If anyone can tell me what's going on and how i can fix this it would be greatly appreciated

Offline oneupgamer

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Re: Avast Software Pro Upgrade issue
« Reply #1 on: March 31, 2013, 05:10:48 PM »
*UPDATE* Okay, now it's saying my subscription is expired. I JUST UPGRADED! WHAT IS GOING ON!?!??!?! HELP ME!!!!

Offline abruptum

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Re: Avast Software Pro Upgrade issue
« Reply #2 on: March 31, 2013, 05:19:15 PM »
Had the same problem.Only cure is clean reinstall.
Avast Uninstall utility
http://www.avast.com/uninstall-utility
Uninstall any previous Avast version in Safe Mode
Avast! Free Antivirus 8.0.1483
http://www.filehippo.com/download_avast_antivirus/
After clean reinstall problem didn't return and for the past two weeks
everything is OK.

Offline CyberDefense07

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Re: Avast Software Pro Upgrade issue
« Reply #3 on: April 04, 2013, 04:30:07 AM »
I also have the same problem my FREE AVAST ANTIVIRUS 8 keeps on UPGRADING itself to PRO automatically which annoys me a lot for it has happened a lot of times now..

I have to constantly use the uninstall utility and install again the FREE VERSION of AVAST OVER and OVER AGAIN..

If this continues, I will be forced to switch to other "FREE" Antiviruses :/
This bothers me a lot for I have trusted AVAST for YEARS now! and as much as I don't want to try other security software, I'm concerned that I will have to...

Please fix this issue... please.. 'cause I'm a big fan of avast and I don't want to switch to other antiviruses just because of this...

Offline waking

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Re: Avast Software Pro Upgrade issue
« Reply #4 on: April 04, 2013, 05:42:02 AM »
If this continues, I will be forced to switch to other "FREE" Antiviruses :/
This bothers me a lot for I have trusted AVAST for YEARS now! and as much as I don't want to try other security software, I'm concerned that I will have to...

Another option would be to drop back to version 7 of Avast Free for the time being.
I'm sure this issue with v8 will be solved eventually, and when it is you can give
it another try.

Offline 4tainer

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Re: Avast Software Pro Upgrade issue
« Reply #5 on: April 04, 2013, 07:55:16 PM »
Also have this issue. Needed to use a restore point, only going back a day or so, and when it rebooted got a popup telling me my trial period of "Avast Pro" had ended and wont update anymore, except ive only ever used Avast Free Antivirus, and just renewed the 12 month license in February

The current version listed is 8.0.1483 but if i try to update it get the message
Quote
Last encountered error: The licence for this product is invalid or has expired

Program: Updated (previous version: 7.0.1483, updated version: 7.0.1455)
« Last Edit: April 04, 2013, 08:12:31 PM by 4tainer »

Offline Para-Noid

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Re: Avast Software Pro Upgrade issue
« Reply #6 on: April 04, 2013, 08:01:43 PM »
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline 4tainer

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Re: Avast Software Pro Upgrade issue
« Reply #7 on: April 04, 2013, 08:23:47 PM »
Hey Para Noid, if the problems that its misidentified the install as a Pro account, would using the other link there to 'Resend Free License' somehow change it back?

im not looking for a way to get free upgrade to the pro version, just to restore normal functionality of what i had

Offline Para-Noid

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Re: Avast Software Pro Upgrade issue
« Reply #8 on: April 04, 2013, 10:25:57 PM »
If you saved the license file just insert it.
If you have misplaced it use the link I provided.
If you want to use the free version just re-install and register.
During beta testing I had to make several "clean" installs.
If your trial period for a paid product ran out, sorry.

edit: Use the "custom" install option.
« Last Edit: April 04, 2013, 11:20:31 PM by Para-Noid »
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline Marek358

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Re: Avast Software Pro Upgrade issue
« Reply #9 on: April 05, 2013, 08:38:03 PM »
If you want to use the free version just re-install and register.
It's not the solution.
I'm after 3 reinstallation of FREE version.
Effect is still the same - after 2-3 days I have end of the trial period for PRO version.

Offline Para-Noid

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Re: Avast Software Pro Upgrade issue
« Reply #10 on: April 05, 2013, 09:09:22 PM »
This seems to be an ongoing issue. You have the option of starting a topic here https://feedback.avast.com/
Have you tried clicking the "switch me back to free" as shown above?  ???
I would strongly suggest you start a topic in "feedback".  :)
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline Marek358

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Re: Avast Software Pro Upgrade issue
« Reply #11 on: April 05, 2013, 09:37:35 PM »
Have you tried clicking the "switch me back to free" as shown above?  ???
Where?

Offline Para-Noid

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Re: Avast Software Pro Upgrade issue
« Reply #12 on: April 05, 2013, 10:05:51 PM »
See the screenshot.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline Marek358

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Re: Avast Software Pro Upgrade issue
« Reply #13 on: April 05, 2013, 10:16:41 PM »
Strange. I haven't such button...

Offline abruptum

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Re: Avast Software Pro Upgrade issue
« Reply #14 on: April 05, 2013, 10:30:07 PM »
It is not strange.There is no such button.
I guess that is the part of this horrible bug.